Uncommon Catalyst Inc. IT Systems Analyst III Haverhill, MA · Full time

Apply for IT Systems Analyst III

Responsibilities:

- Provide support for clients, in a courteous, patient and understandable manner (working

with the customer where they are)

- Answer inquiries collaboratively

- Provide support for advanced problems escalated from Level 2 or Team Lead

- Mentor Level 1 and Level 2 Analysts

- Organize and manage projects, develop schedules, identify critical paths, and break

down a project into individual tasks

- Analyze and evaluate data and information. Draw valid conclusions and take appropriate

actions/recommendations

- Maintain awareness of the client environments and the ongoing efforts for each

- Relay progress with other team members so that all are on the same page

- Maintain appropriate records (software licenses, services, assets, etc) as required by

each client

- Update and maintain confidential systems

- Process orders from request, to placement, fulfillment, and distribution, maintaining

and delivering records of transactions

- Provide research, data gathering and analysis for Strategic clients

- Assist in other areas as the need arises and time permits

Skills:

- Excellent oral and written communication skills

- Able to distill complex concepts to an approachable level for each person you interact

with

- Ability to work well under pressure, managing multiple simultaneous requests from

clients who each see only a portion of your total workload

- Record and assess priority, impact, timeliness of each request and govern efforts to work

on the most important, highest impact, near term tasks first

- Manage expectations for commitments (both internal and client facing)

- Strong attention to detail

- Willing to document as you go

- Must be motivated to take on new responsibilities

- Knowledge, curiosity, enthusiasm and initiative for learning about technology and new

techniques and drive to keep pace with the ever-changing landscape of cyber threats

- Must be comfortable performing multiple activities simultaneously (subject to the limits of

multitasking)

- Willing to explore new technologies and techniques

- Expert knowledge supporting and administering Windows, MacOS, Linux, iOS, Android

- Experience administering Cloud services

• Google Workspace
• Microsoft 365 (including Asure, Intune, AD)

- Scripting and automation experience

- Deep knowledge of networking (LAN, Wireless, Internet) - Able to troubleshoot common

failures and address/suggest mitigations. This should include a working understanding of

IPv4, NAT, DNS, DHCP, QOS, VLAN and Packet filtering, from the perspective of each

component in the system

- Experience with

• Wireshark - understanding of the OSI model, able to filter and follow

conversations between end points and identify problems using built in analysis

tools

• NMAP for device discovery, troubleshooting and vulnerability scanning
• Email troubleshooting and security (SPF, DKIM, DMARC)

- Terminal proficiency - comfortable running and troubleshooting specialized commands

- Knowledge of disaster preparedness / business continuity principles and best practices

and experience administering systems responsible for these functions

- Advanced knowledge of security controls, when and where to apply them,

- Ability to identify systems and services that are being targeted or attacked and areas

where security can be improved

- Experience administering multiple cloud / virtualization platforms

• AWS, Azure, Google Cloud Platform
• VMWare, HyperV

- Experience troubleshooting complex issues involving - multiple disparate systems

Exceptional candidates will possess:

- Working knowledge of NIST 800-171 / CMMC

- Incident response

- Experience building and securing solutions with modern cloud components (Google

Workspace, M365, AWS)

- Comfortable designing solutions for Windows, Mac and Linux environments (both

desktop and server; mixed and homogeneous)

- Experience administering and extending Jira and Confluence

Citizenship: Applicants must be US Persons residing in the United States