Two Roosters Ice Cream Shop Shift Leader Raleigh, NC · Durham, NC · Raleigh, NC · Raleigh, NC · Wake Forest, NC · Cary, NC · Part time

Apply for Shop Shift Leader

Two Roosters’ shift leaders are a leadership presence when a shop’s manager is not present. They are keyholders responsible for leading opening and closing tasks, including detailed cash handling. They model and reinforce Two Roosters’ best practices around communication, customer service, food safety, and product consistency for themselves and their scooping team. This role is a fantastic non-seasonal job with hours in the summer and winter. Candidates should embody our core values of being generous, responsible, excellent, a good neighbor, and thankful.

RESPONSIBILITIES

·      Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing upbeat kid-friendly music, keeping team morale high, and delighting our customers

·      Manage and prioritize flow of tasks, breaks and scooping during shift

·      Responsible for cash handling during shift, including open/close and deposits

·      Communicate company goals effectively with all employees, including giving direction, coaching, training, and celebrating awesomeness

·      Model respectful management and communication tactics

·      Problem solve and use good judgment

·      Assist and/or perform nightly, weekly, and monthly inventories

·      Set an example of top-notch service and scooping every day, including all scooper responsibilities:

·      Display consistent, world-class hospitality

o  Greet and thank every customer

o  Offer customers samples, menu suggestions, and toppings with a smile

o  Scoop scoops and mix shakes with care

o  Maintain composure during busy times

·      Articulate what's unique about Two Roosters: our ingredients, our partners, our people

o  Be inquisitive and quick to share what you know and learn

o  Keep our in-store music playlists fun and lively (and kid-friendly!)

·      Be attentive to keep shop looking clean and organized and fully stocked

o  Continually stock ice cream, waffle cones, and merchandise as it's purchased

o  Operate cash register and follow cash handling procedures

o  Wash tubs and dishes throughout your shift

o  Keep shop clean and tidy: inside and out, front and back

o  Respect health, safety, and sanitation guidelines

QUALIFICATIONS

·      Internal candidates must show proven skills to be in management role

·      External candidates must have prior experience in a management position with teams larger than 5

·      MUST be available to work at least 4 shifts per week

·      Have great communication skills and a professional, friendly attitude 

·      Have retail or client/customer service experience 

·      Be at least 16 years old as of the date of hire 

·      Be available to work at least two weekend shifts per week (Friday-Sunday) 

·      Ability to travel to multiple stores and the Two Roosters’ office 

·      Ability to lift 50lbs on a regular basis 

·      Willingness to pick up shifts in other shops on occasion strongly preferred

·      Have access to a phone that can text and make calls

·      Have access to the internet

·      Two Roosters is a tobacco free company

COMPENSATION

• Shift leads have the opportunity to earn an average of $24 per hour. This is an estimate of hourly earnings. It is based on the 2023 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary. If the average hourly earnings of a Shift Lead or Scooper are less than $15 per hour in a two-week pay period, Two Roosters will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period. Base pay rates are determined on a candidate-by-candidate basis.
• 401k with employer match. We match 100% of the first 3% of the employee's contribution, plus 50% of the next 2%. Employees are eligible for 401k participation when they have worked at Two Roosters for 1,000 hours.