Two Roosters Ice Cream Assistant Shop Manager - Person Street Plaza (Downtown Raleigh) Raleigh, NC · Full time

Apply for Assistant Shop Manager - Person Street Plaza (Downtown Raleigh)

ASSISTANT SHOP MANAGER

Our mission is to explore how the joy of ice cream makes a bad day better and a good day great. Candidates should embody our core values of being a good neighbor, generous, and responsible. The Assistant Manager reports to the Area Manager and serves as a leader in the shop, especially when the area manager is not present or is unavailable. This role is an ideal stepping-stone into management and enjoys guaranteed minimum hours year-round with many opportunities for advancement in our growing company.

The right person for the job has experience working in a fast-paced environment, shows passion for leading happy, productive teams, and creates and maintains systems for operational excellence. They demonstrate great customer service and people skills, a passion for developing empowered, accountable team members, and the determination and focus to drive sales and profits in our growing company.

RESPONSIBILITIES – SPECIFIC TO ASM

• Support area managers in their admin duties as needed, including but not limited to updating and auditing shop documents, finding shift coverage, responding to customer feedback, and ongoing shop projects
• Serve as the point person for shop operations for area manager days off and other times they are unavailable
• Work with area manager to meet or beat shop sales and profitability goals, provide great customer experiences, and sustain high team morale
• Effectively manage their staff of scoopers and shift leaders including training, coaching, and celebrating success
• Identify and communicate operational needs to the appropriate person within Two Roosters
• Coordinate and participate in on-boarding and training for external hires and internal promotions
• Participate in inventory and inventory review in collaboration with area managers and kitchen team

RESPONSIBILITIES – SPECIFIC TO ALL SHIFT LEADERS

• Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing upbeat kid-friendly music, keeping team morale high, and delighting our customers
• Manage and prioritize flow of tasks, breaks and scooping during shift
• Responsible for cash handling during shift, including open/close and deposits
• Communicate company goals effectively with all employees, including giving direction, coaching, training, and celebrating awesomeness
• Model respectful management and communication tactics
• Problem solve and use good judgment
• Set an example of top-notch service and scooping every day, including all scooper responsibilities:
• Display consistent, world-class hospitality
• Greet and thank every customer
• Offer customers samples, menu suggestions, and toppings with a smile
• Scoop scoops and mix shakes with care
• Maintain composure during busy times
• Articulate what's unique about Two Roosters: our ingredients, our partners, our people
• Be inquisitive and quick to share what you know and learn
• Keep our in-store music playlists fun and lively (and kid-friendly!)
• Be attentive to keep shop looking clean and organized and fully stocked
• Continually stock ice cream, waffle cones, and merchandise as it's purchased
• Operate cash register and follow cash handling procedures
• Wash tubs and dishes throughout your shift
• Keep shop clean and tidy: inside and out, front and back
• Respect health, safety, and sanitation guidelines

QUALIFICATIONS

• Internal candidates must show proven skills to be in a management role
• External candidates must have prior experience in a management position with teams larger than 5
• MUST be available to work at least 30 hours per week and ASMs are guaranteed those hours
• Have great communication skills and a professional, friendly attitude 
• Have retail or client/customer service experience 
• Be over 18 in order to work late nights.  
• Be available to work at least two closing weekend shifts (Friday-Sunday) 
• Ability to travel to multiple stores and the Two Roosters’ office 
• Ability to lift 50lbs on a regular basis 
• Have access to a phone that can text, make calls, and access the internet 
• Between April 1 and October 31 vacations may not exceed 10 total days. Vacations are subject to area manager approval based on shift coverage, staffing, and business need
• Between November 1 and March 31 vacations may not exceed 21 days. Vacations are subject to area manager approval based on shift coverage, staffing, and business need
• Two Roosters is a tobacco free company—we do not hire smokers 

COMPENSATION 

• ASMs have the opportunity to earn an average of $24 per hour. This is an estimate of hourly earnings. It is based on the 2023 base pay rate, plus 2022's hourly tip average. 2023 actual customer tips may vary. If the average hourly earnings of an ASM, Shift Lead, or Scooper are less than $15 per hour in a two-week pay period, Two Roosters will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period
• 15 days PTO per year, accrued hourly
• We cover 50% of our group medical, dental, and vision insurance plan premiums for employees that work more than 30 hours per week as a 30-day average. New employees become eligible for coverage the first day of the month following completion of the 30-day waiting period. A spouse and children may be insured on company plan at employee’s expense.
• 401k with employer match. We match 100% of the first 3% of the employee’s contribution, plus 50% of the next 2%. Employees are eligible for 401k participation when they have worked at Two Roosters for 1,000 hours.
• Every five years (or 10,000 hours) of continuous service, full-time employees are eligible to take a paid, one-month sabbatical