Join the Two James Spirits group as a Front of House Manager, where you will create exceptional guest experiences and lead a dedicated team. Success in this role means ensuring smooth operations and fostering a welcoming atmosphere for all visitors.
The Role
As the Front of House Manager, you will oversee daily operations in our tasting room and ensure that guests receive outstanding service. You will lead a team of staff members, manage guest interactions, and maintain a positive environment that reflects our brand values.
What You'll Do
- Manage front of house operations, ensuring a seamless guest experience.
- Train, supervise, and motivate staff to deliver exceptional service.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Develop and implement service standards and procedures.
- Monitor inventory levels and assist with ordering supplies as needed.
- Collaborate with the management team to enhance overall guest satisfaction.
- Organize and oversee events and special promotions in the tasting room.
What We're Looking For
- Proven experience in a management role within the hospitality industry.
- Strong leadership skills with the ability to inspire and develop a team.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving skills and attention to detail.
Must Have
- Experience in a spirits or beverage-related industry.
- Knowledge of inventory management systems.
- Familiarity with event planning and execution.
- Passion for craft spirits and customer service.