Twins Lawn Service, LLC Account Manager Sterling, MA · Full time Company website

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Here at Twins Lawn Service it is our goal to “make neighborhoods beautiful one yard at a time” by creating and maintaining outdoor spaces that enrich the lives of our customers and enhance our community while developing long-term, lasting relationships with our clients and team members. The green industry is growing, and so aren’t we! Twins Lawn Service is always looking to hire new talented team members. Contact us today to find out about all of our employment opportunities and the growing need for experienced, hard working individuals to join the lawn, landscape and snow management world!

This position’s responsibilities include but are not limited to: 

• Develop and maintain relationships with new and existing residential and commercial customers, offering expert advice and guidance from maintenance services to large landscape construction projects.
• Act as a liaison between customers, clients, and the company to ensure timely collections if needed.
• Promote the Twins Lawn Service name, brand, and culture with honesty, integrity, and ethical behavior.
• Develop and manage strategic partnerships to grow the business.
• Assist in making weekly employee schedule, abiding by company payroll budget and weekly allotment of hours (budgeted hours).
• Assist in the sales process and customer contacts/meetings.
• Looks for and actively pursues sales opportunities. Identify opportunities to enhance services, upsell, grow account revenue, and take on new leads to expand the client base
• Participates in community and networking events to promote the growth of the business and expand name recognition in the community
• Attends professional networking groups and events
• Helps customers understand services provided.
• Responds promptly to requests from other office and management staff.
• Securely and safely maintains service vehicle, equipment, and materials
• Actively participates in learning opportunities.
• Assists other production-based departments, as needed.
• Work independently on various projects/tasks as assigned
• Serve as the primary point of contact, build and maintain strong relationships with residential and commercial clients, and proactively communicate to understand their needs and resolve issues.
• Manage client accounts and contracts, prepare reports, and handle administrative tasks associated with client accounts
• Effectively negotiate details of contracts and payment terms
• Build and train a high-performing production team, ensuring that projects are completed on time and in accordance with safety, quality, and profitability standards. Manage and motivate maintenance crews.
• Manage production for our services, maintaining accurate schedules and job notes to ensure seamless delivery of services that meet customer expectations.
• Regularly visit job sites to direct work, identify teachable moments with crews, and ensure customer satisfaction. Address and resolve customer concerns by developing solutions.
• Direct job site activities, including coordinating workflow, hands-on work, and operating equipment. Train and develop all field employees. Ensure safety for employees, customers, and the general public.
• Sell enhancement services to improve site conditions and coordinate with other divisions to ensure successful completion of enhancement work on budget and on time.
• Master company-wide software (Service Autopilot) to create work tickets, estimates, and schedules for crews.
• Identify and present business and marketing opportunities to company management. Research emerging trends and recommend new company offerings to satisfy customer needs.
• Work independently on various projects/tasks as assigned
• Other duties as assigned by management

Requirements: 

• Valid driver’s license
• Valid Massachusetts hoisting license (preferred)
• Ability to carry up to 50 to 100 pounds, 8-10 hours per day
• Comfortable working in various weather conditions and lifting heavy parts/equipment
• Professional appearance
• Ability to work in a results-oriented environment
• 3+ years of new business development or sales experience
• Highly motivated and detail-oriented individual who is self-driven
• Excellent time management skills with the ability to prioritize and multitask effectively. Strong organizational and time-management abilities
• Proven ability to build and maintain long-term client relationships
• Excellent verbal and written communication skills, with strong presentation skills
• Strong knowledge of internet search technologies and ability to identify decision-makers and source prospects
• Experience overseeing daily business operations, creating and refining processes for high-growth companies
• Familiarity with CRM program and estimating software
• Ability to work independently and collaboratively
• History of using Outlook, Excel, PowerPoint, and Word
• Ability to adapt to a rapidly changing business landscape, with proven problem-solving abilities
• Strong time management skills with the ability to multitask and prioritize
• Strong plant identification and turf knowledge
• Valid driver’s license with a clean RMV driving record
• Authorized to work full-time in the US
• Ability to work flexible hours to meet both seasonal demands and deadlines
• 3+ years of residential landscape sales

Bonus Points:

• Bachelor’s degree in Ag business, Horticulture, Ag science, Landscape Maintenance, Agronomy, Floriculture, Forestry, Plant and Soil Science, Environmental Design, Turf Grass or Landscape Architecture
• MCLP and MCH certifications
• Knowledge of Service Autopilot CRM
• Local knowledge and contacts in one or more market segments preferred
• Working experience with social media (LinkedIn, Facebook, Instagram, Twitter)
• Bilingual (Spanish) is a plus

Join us as we strive for excellence in our services while fostering a supportive work environment!

Qualifications:

• Minimum 3 years of experience in sales and business development experience (does not have to be in landscape/green industry) or 3+ years of landscape account management experience