Truffle Consulting LLC Engagement Manager (US/Canada) Remote · Full time

Apply for Engagement Manager (US/Canada)

Company Overview:

Who We Are:

Welcome to Truffle. Our mission is to accelerate the success of technology companies by leveraging the power of Salesforce, MuleSoft, and AWS. With a focus on implementation, architecture, and security, we support businesses through growth and mid-market stages and beyond. Our diverse expertise spans across critical industries such as Communications, Media & Technology (CMT), Financial Services (FINS), and Manufacturing & Utilities (MAU), offering a wealth of challenges and learning opportunities.

Why Truffle?

⚒️ Fix Real Problems

We help tech companies cut costs, scale efficiently, and increase ARR. No fake transformation slides—just real outcomes.

🧠 Work With Experts

You’ll be surrounded by architects, engineers, , and delivery leaders who expect a lot and support even more.

📈 Shape the Engagement, Not Just Deliver It

You’re not boxed into one project—you own the whole relationship and guide the client forward.

🤝 Flat Structure, Fast Decisions

No red tape. If you see a smarter path forward, take it.

🚀 Room to Grow

We invest in people who want to lead. If you’re sharp, strategic, and delivery-minded—we’ll clear the path.

Position Overview:             

What It's Like to Be Our Engagement Manager?

As an Engagement Manager at Truffle, you’re the owner of the client relationship—from kickoff to expansion. You make sure what we deliver lands with impact. You lead delivery teams without getting lost in the weeds, and you keep clients aligned, informed, and confident.

 Here’s Your Role:

• Be the face of the project—own client communication, escalation management, and executive alignment.
• Lead end-to-end implementations across Sales, Service, Success, IT, and Marketing departments.
• Run the day-to-day: standups, blockers, dependencies, scope control, burn reports—without the bloat.
• Facilitate discovery workshops, document requirements, and keep the delivery team moving without confusion or lag.
• Handle risks and issues head-on—before they become client escalations, own the room when things get hard.
• Ensure quality; from documentation to demos to go-live checklists.
• Lead regular account reviews and ensure clients see the ROI from our work.
• Support pre-sales with SOW inputs, effort estimates, and client roadmaps.
• Mentor junior team members, raise the bar, and help everyone win together.

What Success Looks Like:

• Clients come back to us—and refer us to others
• Teams are clear, supported, and shipping value
• You turn messy problems into clean outcomes
• You lead with trust, not overpromising
• You see the full field—business goals, delivery friction, and new opportunities

Plus, You Won't Be Alone:

You'll join forces with some of the most talented people who share your dedication and enthusiasm. This team isn't just about individual brilliance but about pulling together, learning from each other, and pushing the boundaries of what's possible.

Experience:

• 8+ years of experience in project management, with at least 5 years in a leadership role managing mid to enterprise-scale Salesforce projects or similar implementations in a fast-paced, agile environment.
• Extensive experience with Salesforce platforms, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
• Demonstrated ability to understand business processes and translate them into effective Salesforce solutions that drive business value.
• Proven track record of managing end-to-end project delivery, ensuring alignment, productivity, and successful outcomes while maintaining high client satisfaction.
• Strong problem-solving skills with a proactive approach to identifying and addressing project risks, issues, and dependencies.
• Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders, including at the executive level.
• Experience in facilitating workshops and leading stakeholder meetings to define project scope, objectives, and requirements.
• Proven leadership skills, with a track record of inspiring and motivating teams to deliver their best work in a fast-paced, agile environment.
• A focus on customer delight, consistently exceeding client expectations and delivering projects that provide significant business value.

Behaviors:

• You solve problems before they grow: You're great at spotting issues early and fixing them, using what you know about Salesforce.
• Always learning: You love picking up new skills and staying in the know, especially about Salesforce and tech trends.
• Clear talker and listener: You can explain tech stuff simply, and you're all ears when others talk, making sure everyone's on the same page.
• Roll with the changes: When plans switch up, you adjust and keep moving forward without missing a beat.
• Teamwork champ: You're all about working with others, sharing ideas, and helping your teammates out.   
• Thinking ahead: You've got a knack for planning and seeing the bigger picture, making sure what we're doing now sets us up for success later.
• Driven to build: You're not just doing tasks; you want to create solutions that really make a difference.
• Organized: You keep things tidy and on track, making sure we hit our deadlines and goals.
• Motivating: You lead by example, encouraging the team to do their best work and always looking for ways to do things better.
• Client-first mindset: You make sure our work is exactly what the client needs and aims to go beyond what they expect.

 Responsibilities:

• Lead and manage mid to enterprise-scale Salesforce projects using structured project management methodologies and agile principles, ensuring alignment with client expectations and business objectives.
• Act as the primary point of contact for clients, maintaining clear and effective communication throughout the project lifecycle and ensuring strong stakeholder engagement.
• Oversee cross-functional project teams, managing resources, timelines, and deliverables to ensure successful project execution while maintaining a focus on agility and efficiency.
• Facilitate workshops and stakeholder meetings to gather requirements, define project scope, and set clear, achievable objectives, leveraging planning and coordination techniques that promote collaboration and alignment.
• Translate business needs into actionable Salesforce solutions, collaborating closely with technical teams to ensure feasibility and alignment with client goals, while focusing on continuous improvement and value delivery.
• Proactively manage project risks, dependencies, and escalations, utilizing robust risk management processes and dependency management techniques to resolve conflicts and ensure project milestones are met on time.
• Ensure all project documentation is thorough and up-to-date, including requirements, solutions, progress reports, and compliance with project governance standards.
• Drive customer delight by consistently delivering high-quality, scalable solutions that exceed client expectations and deliver significant business value.
• Support pre-sales activities by contributing to proposals, SOWs, and project estimates, ensuring alignment with client needs, resource availability, and project feasibility.
• Mentor and guide team members, fostering a collaborative and productive working environment, and promoting principles of continuous learning and improvement within the team.
• Continuously improve project management practices, staying current with Salesforce updates, best practices, and industry trends, and applying these to bring innovative and efficient solutions to every engagement.

Equal Employment Opportunity Statement

Truffle is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

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