True North Urgent Care Patient Access Representative Traverse City, MI · Part time

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True North Urgent Care is an independent locally owned and operated urgent care clinic that strives to provide an exceptional patient experience with every interaction. We are improving the health and wellness of our community throughout Northern Michigan for all those in need of treatment for acute injuries and illness.

True North Urgent Care is setting the bar through innovation and patient directed care. We strive to find team members that align with our values of teamwork, dedication, accountability and professionalism to provide the highest quality care to our patients and community. 

Specific Duties

• Assisting patients using check-in kiosk prior to registration.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Maintains a professional work relationship with all clinic and provider staff. 
• Communicating information about clinic billing policies, including insurable and non-insurable charges, as needed.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and meal times may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed

Minimum Education and Professional Requirements

• High school graduate or equivalent
• Excellent visual, written, verbal and typed communication skills
• Ability to prioritize and multitask
• Proficient typing abilities and experience with Windows and other computer systems. 
• Must be able to work in a fast paced environment while providing excellent customer service practices. 
• Minimum of one year of medical office clerical experience preferred. 
• Knowledge of insurance plans including but not limited to Medicare, Medicaid, Priority Health, Blue Cross Blue Shield and medical billing procedures is a plus.