True North Therapy Group, PLLC Administrative & Billing Coordinator Ferndale, WA · Part time

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At True North Therapy Group, we believe mental health cannot be separated from the whole person. Our integrated approach combines evidence-based therapy, trauma-informed care, and compassionate connection to address the emotional, physical, and relational dimensions of well-being.

By drawing from multiple disciplines—including cognitive-behavioral techniques, mindfulness practices, and relational therapies—we help clients uncover the root causes of their challenges and build lasting skills for resilience and growth.

Rather than offering a one-size-fits-all model, we tailor each plan to the individual or couple, recognizing that every journey toward healing is unique. We collaborate closely with clients to align therapy with their values, goals, and life context, creating a clear path forward—your personal “true north.”

This position is a good fit for someone who communicates warmly, follows through on details, and enjoys tracking down solutions when insurance claims don’t go as planned.

Responsibilities

• Respond to prospective client inquiries and coordinate referrals.
• Create client profiles in SimplePractice, send intake paperwork, and follow up on incomplete forms.
• Coordinate intake assessments and appointments with clients and clinicians.
• Verify insurance eligibility, benefits, and coordination-of-benefits information.
• Submit insurance claims and identify missing or incorrect billing information.
• Review payments and explanations of benefits, post payments, and maintain accurate account balances.
• Follow up on unpaid claims, denials, and underpayments.
• Assist with corrected claims, billing disputes, appeals, and recoupment inquiries.
• Communicate clearly with clients about billing questions and outstanding balances.
• Track unresolved billing issues and keep the practice owner informed about items needing attention.
• Protect client confidentiality and follow practice privacy and security procedures.

Qualifications

• Experience in medical office administration, insurance billing, or a related role.
• Strong attention to detail, organization, and follow-through.
• Comfortable calling insurance companies and researching claim issues.
• Professional, compassionate communication with clients and coworkers.
• Ability to work independently, prioritize tasks, and ask for help when needed.
• Comfort learning electronic health records, payer portals, and office software.

Preferred Experience

• Behavioral health billing, including Washington Apple Health, commercial insurance, and Medicare.
• SimplePractice or a similar electronic health record system.
• Insurance denials, appeals, coordination of benefits, and accounts receivable follow-up.