True Dentistry PC Call Center Representative Burbank, IL · Full time Company website

Create stellar patient experiences through exceptional customer service on phone calls. You will guide patients to booking appointments and help our group with calls that otherwise would be missed without your help!

Description

Our ideal candidate is highly energetic, motivated and enjoys working with people and the public! We have a group of dental practices that need call center support as we manage a high volume of dental office incoming calls. As a critical part of our team and patient experience, you will be responsible for the following:


  • Answer phones with enthusiasm and excitement
  • Be accommodating and book our patients for their appointments or assist in answering any questions they have
  • Direct clinical calls to the patient's doctor
  • Work with Practice Managers and office teams to provide an exceptional patient experience
  • Assist with insurance verifications and breakdowns for new and existing patients
  • Provide a stellar patient experience!


Needed Skills/Qualities Attributes:

  • A core values fit: We live by our core values of humility, people focused, team oriented, pursuit of excellence and committed, reliable and professional.
  • Polite and upbeat personality
  • Dental experience a major plus
  • STRONG attention to detail
  • Familiarity with Dentrix/weave
  • Technology savvy
  • Ability to multitask and handle multiple incoming calls
  • Follow up- when you say you're going to call someone back, you really do!
  • Ability to self manage and be self motivated- while you will work in an office among one of our dental teams, you'll need to make sure you can fulfill tasks to completion with minimal supervision


If this sounds like you, we want to hear from you!

Salary

$17 - $20 per hour