Trucenta LLC Retail Manager Hazel Park, MI · Full time

Apply for Retail Manager

Key Responsibilities

Leadership & Team Management

• Supervise and motivate retail associates to meet sales targets and deliver excellent customer service.
• Provide coaching, training, and performance feedback to team members.
• Create and manage shift schedules, ensuring adequate coverage during peak times.

Store Operations

• Oversee daily store operations, including inventory management, cash handling, and ensuring compliance with company policies and procedures.
• Monitor and maintain store cleanliness, merchandising standards, and product displays.
• Assist in resolving customer inquiries, complaints, and issues promptly and professionally.

Marketing & Sales

• Collaborate with the marketing team to execute in-store promotions, events, and campaigns.
• Managing vendor relationships.
• Facilitating brand recognition within store and externally via marketing channels.
• Launching in store sales competitions as well as product/brand promotions focused on achieving specific revenue targets.

Reporting & Analysis

• Prepare and present performance reports, including sales figures, team productivity, and marketing results.
• Monitor and control expenses to align with budgetary goals.
• Identify opportunities for improvement and propose actionable solutions.

Qualifications

• Experience: 2+ years of people management experience in a retail or customer-facing environment. Prior experience with marketing initiatives in a retail context is highly preferred.  Prior cannabis experience/knowledge preferred.
• Expertise within Michigan's Metrc system. 5+ years of Metrc experience preferred.
• Candidate must have ability to cover all hours of retail operations on a weekly basis.
• Education: Bachelor’s degree in Marketing, Business Administration, or a related field is a plus.
• Skills:
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Proficiency in analyzing sales data and marketing metrics.
• Familiarity with POS systems and basic computer applications.
• Personal Attributes:
• Proactive and solution-oriented mindset.
• Passionate about customer service and team development.
• Creative thinking with a keen eye for detail.

** Weekly bonus eligible based on exceeding established sales targets **