Trucenta LLC Customer Service & Retail Support Hazel Park, MI · Part time

This role is dedicated to delivering outstanding customer service while ensuring the highest standards of safety and support for both customers and budtenders. The Customer & Retail Support position plays a key role in enhancing the customer experience, maintaining a secure environment, and offering essential assistance to budtenders during daily operations.

Description

Key Responsibilities:

Customer Service and Budtender Support:

  • Provide a warm, welcoming atmosphere by greeting customers in a professional, friendly manner.
  • Respond to customer inquiries, concerns, and requests with empathy, accuracy, and efficiency, ensuring a positive shopping experience.
  • Actively support budtenders by assisting with product information, customer flow, and order processing as needed.
  • Facilitate smooth handoffs between customer service and budtender roles to maintain operational efficiency and customer satisfaction.

 Store and Customer Safety:

  • Remain vigilant and alert to any suspicious behavior or potential threats to ensure customer and store safety.
  • Consistently monitor and maintain store safety protocols, ensuring a secure environment for both staff and customers.
  • Implement theft prevention measures, including conducting bag checks and monitoring for unauthorized access to restricted areas.
  • Proactively de-escalate incidents with professionalism and calmness, ensuring that situations are resolved without disruption.
  • Work closely with local law enforcement or emergency services when needed to ensure appropriate responses to serious incidents.


Salary

$14 - $14 per hour