Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Concierge and Asset Protection Officer in our retail setting. This position is responsible for providing exceptional customer service while safeguarding our store's assets, ensuring a safe and secure shopping environment for our customers and staff.
- Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries, concerns, and requests with empathy and efficiency.
- Provide product information, assistance, and recommendations as needed.
- Resolve customer complaints and issues to ensure a positive shopping experience.
- Asset Protection:
- Monitor and maintain store security through surveillance systems and physical presence.
- Prevent theft, fraud, and unauthorized access to the store.
- Conduct bag checks and inspections when necessary.
- Report and document any suspicious or unusual activities.
- Safety and Emergency Response:
- Assist in the implementation of safety and emergency procedures.
- Respond to and de-escalate security incidents as needed.
- Collaborate with local law enforcement when required.
- Inventory Control:
- Help manage and track store inventory to prevent loss.
- Perform periodic stock checks to identify discrepancies and report them to management.
- Maintain effective communication with the store management team.
- Provide regular updates on customer service and security issues.
- Ensure compliance with store policies and procedures related to asset protection and customer service.
- Stay up to date with laws and regulations related to asset protection.
- High school diploma or equivalent; additional education or training in security or customer service is a plus.
- Previous experience in customer service and/or asset protection is preferred.
- Strong interpersonal and communication skills.
- Ability to remain calm and professional in high-stress situations.
- Knowledge of security and surveillance systems.
- Basic computer skills.
- Ability to stand and walk for extended periods.
- Willingness to work flexible hours, including weekends and evenings.
- Competitive salary
- Health and dental insurance
- Retirement plan
- Employee discounts
- Ongoing training and development opportunities
If you are a proactive and customer-oriented individual with a passion for ensuring a safe and pleasant shopping experience, we invite you to apply for this Customer Service Concierge and Asset Protection role in our retail store. Join us in making our store a welcoming and secure destination for our valued customers.