Trigger House LLC Account Director Portsmouth, NH · Full time Company website

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Trigger House is an experiential agency that brings brands to life through unforgettable, high-impact experiences. From large-scale media events and pop-up retail to mobile marketing tours and content-driven programs, we design, build, and deliver work that creates real connection and measurable results. With in-house creative, production, and operations teams, we collaborate across disciplines to move fast, adapt to evolving needs, and execute at the highest level. Guided by our core values of Authenticity, Integrity, Creativity, Collaboration, Respect, and Adaptability, we maintain high standards in both how we work and what we deliver. This commitment drives us to create innovative, high-impact programs for some of the world’s most recognizable brands.

Your next big opportunity starts here! Visit our website to learn more and apply. https://triggerhouse.com/

The Account Director provides strategic and operational leadership within the Operations Department, overseeing day-to-day client relationships, account performance, project execution, and team development. This position serves as a primary strategic partner to assigned clients, developing a thorough understanding of their brands, business objectives, and evolving needs while identifying opportunities to strengthen relationships and support account growth.

The Account Director leads cross-functional collaboration to develop and execute innovative experiential marketing programs that align with client objectives. This role is accountable for delivering high-quality programs within established budgets and timelines while providing leadership, guidance, and mentorship to account team members.

Responsibilities

• Serve as a primary strategic partner for assigned clients, cultivating trusted relationships and identifying opportunities for account growth.
• Develop a comprehensive understanding of client brands, business objectives, target audiences, and industry trends to provide strategic recommendations and innovative solutions.
• Lead client communications, presentations, and strategic discussions, ensuring clear expectations, responsiveness, and alignment throughout the project lifecycle.
• Oversee assigned programs, often simultaneously, from concept development through execution and financial reconciliation, ensuring alignment and timely communications with client objectives, budgets, timelines, and quality standards.
• Direct cross-functional collaboration among account management, creative, production, fabrication, and external partners to ensure successful program delivery.
• Anticipate project challenges, manage competing priorities, and proactively resolve issues while balancing client expectations with company capabilities.
• Oversee project scopes, agreements, budgets, invoicing, forecasts, and change orders, ensuring accuracy, financial accountability, and profitability.
• Monitor account and project performance, identifying opportunities to improve efficiency, processes, and client satisfaction.
• Lead and develop account team members through effective delegation, coaching, performance feedback, and professional development.
• Foster a collaborative, accountable, and respectful team environment aligned with Trigger House's core values.
• Stay informed of emerging industry trends, technologies, and innovations to support creative development and continuous improvement.
• Travel as needed to support client programming, including occasional evenings, weekends, and holidays.
• Perform other related duties as reasonably assigned.

Qualifications, Skills & Experience

• Bachelor's degree in marketing, communications, business, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of eight years of progressive experience in experiential marketing, event production, account management, or related fields; agency experience preferred.
• Demonstrated experience managing complex client relationships, large-scale programs, and cross-functional teams.
• Proven ability to oversee multimillion-dollar budgets, financial forecasts, and project profitability.
• Effective leadership skills, including delegation, coaching, conflict resolution, and team development, and a desire to mentor junior employees.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strategic thinker with sound judgment, proactive problem-solving abilities, and the ability to navigate challenging situations professionally.
• Highly organized and detail-oriented, with the ability to lead multiple workstreams simultaneously while proactively managing priorities, communications and deadlines.
• Strong project management skills to drive accountability, consistency, and operational excellence across all projects
• Comprehensive understanding of experiential marketing, branded experiences, and relevant industry trends.
• Proficiency in Microsoft Office and Google Workspace, with the ability to learn company project management systems.
• Adaptability, accountability, and a commitment to collaboration, continuous improvement, and high-quality execution.

Work Environment & Travel

• Hybrid schedule requiring three days per week in the Portsmouth, NH office (Tuesday–Thursday) and two remote workdays.
• Willingness to travel up to 25%, with occasional evening, weekend, and holiday work based on client and project needs.

Benefits:

• Medical and Dental insurance
• 401(k) with matching
• Paid time off
• Hybrid schedule

Your next big opportunity starts here! Visit our website to learn more and apply. https://triggerhouse.com/

Trigger House LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.