Transafe Transportation LLC Transportation Manager Chestnut Hill, MA · Full time Company website

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About Us Since 2019, Transafe Transportation LLC has provided safe, reliable, and caring student transportation giving peace of mind to towns, school districts, and families. Headquartered in Brookline, Massachusetts, Transafe specializes in transporting Pre-K through 12th grade students to and from school and extracurricular activities, working closely with districts and families to ensure timely and safe transit. A WBE/MBE/SLBE-certified company, Transafe has proudly delivered thousands of rides to hundreds of vulnerable students with a zero major incident safety record. We are not just transporting students...we are building trust, one safe, reliable ride at a time. Equal Opportunity / Work Authorization Transafe is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Applicants must be authorized to work in the United States.

Position Overview

The Transportation Manager is a critical role responsible for daily transportation operations, driver performance, and client management. The role includes direct management of the driver-monitor workforce and day-to-day service delivery.

Key Responsibilities

Daily Operations Leadership

• Own day-to-day transportation operations: routing, dispatch, attendance, inspections.
• Manage operations and related documentation each day via the Transafe App.
• Directly supervise the Fleet Coordinator, Drivers, and Monitors.
• Lead the daily operations standup.
• Respond to incidents and escalations in real time; coordinate with the CEO and President as needed.

Driver & Monitor Performance Management

• Conduct driver and monitor performance reviews in partnership with the Ops & People Engagement Lead.
• Coach on-time performance, route adherence, and compliance documentation.
• Lead driver recognition programs and engagement initiatives.

Client Relationship Management (Absorbed from Leadership)

• Absorb day-to-day client management and oversees the Operations & People Engagement Lead.
• Serve as the named day-to-day contact for operational matters; CEO retains contract authority and executive relationship.
• Maintain day-to-day relationships with district, municipal, and private-family clients.
• Support  client evaluations, audits and other client reviews.
• Escalate contract, pricing, or strategic matters to the CEO or President as appropriate.

Continuous Improvement

• Identify operational improvement opportunities; propose and lead implementation.
• Maintain and evolve operational SOPs.
• Support technology initiatives that affect operations.

Success Measures

Performance in this role is measured against the following, tied to the Company’s Strategic Plan:

• Routing management and oversight 
• Ensuring on-time pick-up and drop off 
• Route completion targets
• Driver recruitment, engagement and retention targets
• Driver performance management process
• Zero major safety / child-left-in-vehicle incidents
• Client communications and experience (satisfaction and retention targets)
• New client acquisition targets
• Other initiatives and duties as assigned

Qualifications

• 5+ years of transportation operations management experience, preferably in student transportation.
• MA 7D certification or willingness to obtain.
• Experience managing field-based teams (drivers, monitors, or similar).
• Experience with GPS, routing, and dispatch technology.
• Strong client management skills.
• Bachelor's degree preferred but not required.

Hours

Full-time. 

Why Join Transafe

Meaningful work supporting some of the Commonwealth's most vulnerable students; supportive team environment; paid weekly; paid training provided; a chance to make a direct, daily difference in the lives of children and families.