Trades Town Quality Control Manager White House, TN · Full time Company website

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Trades Town is a specialty distributor of tools and outdoor power equipment based in White House, Tennessee, just north of Nashville, with more than twenty years in the tool and equipment trade. We give open-box, excess, discontinued and returned tools and equipment a second life: every item is inspected and graded by people who know tools, then put into the hands of the contractors, tradespeople and homeowners who need them, at a price that makes sense. We’re growing and building our team, systems and processes from the ground up, so people who join now have a real say in how the work gets done and room to grow with us. If you like hands-on work, know your way around tools, and want to see your effort make a difference, you’ll fit in here.

KEY RESPONSIBILITIES

QUALITY ASSURANCE

▪      Lead sorting, inspection, testing, and grading of incoming vendor shipments to Trades Town standards.

▪      Set and maintain the grading standards for condition, function, and completeness, and keep them current as vendor product lines change.

▪      Spot-check graded items and audit the team's work to hold grading accuracy inside an agreed tolerance.

▪      Write and maintain SOPs for sorting, inspecting, grading, labeling, repackaging, and cataloging.

▪      Document out-of-spec product and escalate recurring vendor quality problems.

REPAIRS AND RECLAMATION

▪      Own repairs and missing-parts work: determine whether each item should be repaired, sold as-is, or retired for parts.

▪      Direct the Repair Technicians in returning incomplete and damaged items to sellable condition.

▪      Track repair work orders and the parts consumed against them, and request service parts through Purchasing.

▪      Weigh repair cost against item value so labor and parts are spent only where they return margin.

INFORMATION MANAGEMENT

▪      Create and update item records in the ERP, including part numbers, descriptions, and item data.

▪      Maintain accurate part number interchanges and item attributes so items can be found, listed, and sold.

▪      Ensure every item is labeled correctly and matches its inventory record before it moves to put-away.

▪      Identify gaps in item data that slow grading or selling, and drive them to resolution.

CROSS-FUNCTIONAL COLLABORATION

▪      Label, repackage, and hand finished items to the Warehouse team for put-away.

▪      Work with Purchasing on vendor quality issues, invoice reconciliation, and service parts.

▪      Give Sales accurate condition and completeness information so listings match the item a customer receives.

▪      Partner with management on standards, throughput targets, and process changes.

TEAM LEADERSHIP

▪      Hire, train, schedule, and coach the grading and repair teams.

▪      Hit daily receiving and throughput targets and keep backlog down.

▪      Keep the inspection and repair areas safe, clean, and organized.

GENERAL

▪      Perform miscellaneous job-related duties as assigned.

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QUALIFICATIONS

▪      High school diploma or equivalent required.

▪      Minimum 3 years in quality inspection, refurbishment, returns processing, or receiving, including at least 1 year leading a team.

▪      Working knowledge of power tools and hand tools.

▪      Intermediate skillset with inventory or ERP software, barcode labeling, and spreadsheets.

▪      Strong attention to detail and a habit of documenting what you find.

▪      Good written and verbal communication skills.

▪      Must be able to pass a background check and drug test.

▪      Must be able to provide at least two recent references.

PHYSICAL REQUIREMENTS

Stand and walk for long periods, regularly lift up to 50 lbs, and safely handle and test powered equipment.