Topwater LLC Field Inspector Mooresville, NC · Full time Company website

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TOPWATER is a next-generation roofing company combining technology, instant smart quoting software, and powerful data insights to give homeowners a smarter, streamlined roof restoration experience. We’re expanding rapidly across the southeast and this is your chance to join early and grow fast.

ABOUT THE ROLE

Topwater Roofing is hiring a Field Inspector to join our growing operations team. You'll be the credibility moment of every customer engagement: climb safely, diagnose roof condition accurately, document findings with precision, and deliver reports that drive confidence and sales downstream.

This is a field-based, truck-based role with 50/50 field and digital responsibilities. You work independently on inspections and get paid for the value you deliver. Monday–Friday standard schedule, with optional weekend opportunities during storm season.

CORE RESPONSIBILITIES: Safety × Qualify × Diagnose × Document

Safety First — Climb and inspect following Topwater's climbing safety certification protocol. Fall protection, harness/anchor verification, two-person protocols on high-pitch roofs, daily field logs, FAA Part 107 drone safety standards. Zero tolerance for unsafe cuts.

Qualify — Assess roof condition, distinguish storm damage from wear-and-tear, determine whether a secondary on-site inspection is needed, understand warranty scope and homeowner expectations.

Diagnose — Conduct physical roof inspections. Identify hail impacts, wind damage, soft metal deterioration, granule loss, soft spots, maintenance items, and secondary inspection triggers. Drone observation and participation included.

Document — Annotate drone photos to professional standards (clarity, vantage points, full coverage of damage, annotation/marking, landscape/portrait orientation). Generate accurate RoofReports. Manage photo libraries. Upload to customer portal. Respond to customer follow-ups same-day via text, email, call, or portal with professional, expert tone.

REQUIRED QUALIFICATIONS

• Climbing experience required. Familiarity with heights, ropes, harnesses, and roof safety.
• Ability to safely climb, work at heights, and carry equipment weighing 50–60 lbs while navigating steep pitches and seasonal conditions (heat, cold, wind).
• Strong communication skills. You'll interact directly with customers and document findings clearly for internal teams and insurance carriers.
• Attention to detail. Photo standards, report accuracy, and customer follow-up are non-negotiable.
• Reliable transportation and willingness to travel 60–100 miles from Mooresville, NC.

PREFERRED QUALIFICATIONS

• FAA Part 107 drone certification (not required; we'll provide at a determined time).
• HAAG inspector certification.
• Previous roofing, inspection, or estimating experience.
• Sales or lead-generation background.

COMPENSATION & BENEFITS

• Salary: $80,000–$100,000 OTE (on-target earnings)
• Health Insurance
• 401(k)
• Cell Phone & Vehicle Allowance (company vehicle provided once onboarded)
• Performance-based bonuses tied to quality, lead generation, and company profitability

TRAINING & GROWTH

You'll complete a 60-day onboarding program designed to get you to independent inspections quickly:

Weeks 1–2: Safety certification and field immersion. You'll shadow real inspections, learn the four inspection outcomes (good condition, maintenance, storm damage, secondary), photo standards, customer interaction, and RoofReport basics.

Weeks 3–4: Hands-on supervised inspections. Conduct physical roof assessments under the Operations Manager's oversight. Participate in drone operations. Learn RoofReport generation and written findings.

Weeks 5–6: Independent inspections with weekly check-ins. You'll operate solo while we validate photo standards, findings accuracy, customer communication, and report turnaround.

Success Metrics by Day 60:

• All photos meet Topwater standards: clarity, specific vantage points, full coverage of damage, professional annotation, proper orientation.

• Reports delivered within 24–48 hours; shooting for same-day when possible.

• Findings accuracy validated through secondary inspections, carrier/adjuster feedback, and customer outcomes (claim approval, problem resolution, timeline).

• Same-day customer follow-ups across all channels (text, email, call, portal) with professional, expert tone.

Career Path: This role is a foundation for growth into senior inspector roles and broader operational responsibilities. Every inspector at Topwater has a clear path to advance.

WORK SCHEDULE

• Monday–Friday standard schedule
• Optional weekend opportunities during storm season (you choose whether to participate)
• Flexibility to balance field and digital work based on inspection volume and customer needs

COMPANY OVERVIEW

Topwater is an established, growing roofing contractor with a strong market presence across North Carolina.

We're expanding our inspection and service offerings, with clear opportunities for inspectors to advance into senior roles and broader operational responsibilities.