Topshell Plumbing Customer Experience Coordinator FT. Wright, KY · Full time

Apply for Customer Experience Coordinator

Topshell Plumbing is a rapidly growing residential plumbing company serving Northern Kentucky. Our focus is simple: provide homeowners with honest solutions, high-quality workmanship, and a customer experience that stands above the rest. We specialize in residential plumbing service including water heaters, sewer and drain repairs, fixture installations, piping repairs, and full system replacements. Our team is built around skilled plumbers who take pride in solving problems, educating customers, and delivering work they can stand behind. Topshell Plumbing was founded on the belief that great service companies are built by great technicians. We are creating a company where plumbers are respected professionals, given the tools they need to succeed, and rewarded for delivering excellent work and customer service. As we continue to grow throughout Northern Kentucky, we are looking for driven, professional plumbers who want to be part of a company that is building something special in the community. If you take pride in your craft, enjoy helping customers, and want to grow with a company that values quality and integrity, we’d love to have you on our team.

Customer Experience Coordinator

TopShell Plumbing | Northern Kentucky

Pay: $20.00–$25.00 per hour (based on experience)

Schedule: Full-Time | Monday–Friday | No weekends

Join One of Northern Kentucky’s Fastest-Growing Plumbing Companies

TopShell Plumbing is looking for a motivated, organized, and customer-focused Customer Experience Coordinator to become the first point of contact for our customers. If you enjoy helping people, thrive in a fast-paced environment, and love keeping things organized, we’d love to meet you.

This position plays a vital role in our success by delivering an exceptional customer experience, scheduling service calls, and ensuring our technicians stay productive throughout the day.

Responsibilities

Answer inbound customer calls with professionalism and enthusiasm

Schedule plumbing service appointments efficiently

Dispatch technicians throughout the day and adjust schedules as needed

Communicate with technicians regarding job updates and scheduling changes

Follow up with customers on appointments, estimates, and completed work

Maintain accurate customer information and job notes

Assist with reviewing daily schedules to maximize efficiency

Help collect customer reviews and ensure an outstanding customer experience

Work closely with the owner and field team to keep operations running smoothly

Qualifications

Previous customer service, dispatching, or call center experience preferred

Excellent communication and phone skills

Strong organizational and multitasking abilities

Comfortable working in a fast-paced environment

Positive attitude with strong attention to detail

Basic computer proficiency

Experience with ServiceTitan is a major plus

Experience in the plumbing, HVAC, electrical, or home service industry is highly preferred

Benefits

$20–$25 per hour based on experience

Health insurance

Paid holidays

Paid vacation

Monday through Friday schedule

No weekends

Opportunities for advancement as our company continues to grow

Positive, team-oriented work environment

Ongoing training and support

About TopShell Plumbing

At TopShell Plumbing, we believe in doing the right thing for our customers and our team. We’re building a company known for honesty, professionalism, and exceptional customer service. If you’re looking for a career where your work truly makes an impact and you can grow alongside a rapidly expanding company, we’d love to hear from you.

Apply today and help us deliver a five-star experience to every customer, every time.