Toccata Data Solutions is a consulting firm dedicated to helping nonprofits better utilize their donor management software and online fundraising tools to improve and grow their fundraising. Our team partners with nonprofits to configure, optimize, and manage donor databases and fundraising tools to increase their fundraising capacity.

CRM Technical Specialist

Contract | Remote | 5–20 hours/week | Project-based

About Toccata

Toccata Data Solutions helps nonprofit organizations strengthen the data, systems, and technology that support their fundraising programs. We specialize in nonprofit CRM strategy, implementation, and data management, with deep expertise in Bloomerang and other fundraising technologies.

About the Role

Toccata is seeking an experienced CRM technical specialist to provide technical expertise and hands-on support across client projects.

This role will initially support a significant Blackbaud Raiser’s Edge NXT project, with opportunities to support Bloomerang and other CRM projects as well. The role combines strategic thinking, technical problem-solving, and hands-on configuration and implementation.

You will work closely with Toccata's consulting team to evaluate options, think through how CRM capabilities can best support client workflows, and translate those decisions into practical system solutions.

Key Responsibilities

Technical Strategy & Advisory

• Advise Toccata on CRM capabilities, configuration options, and approaches to client needs
• Help evaluate how CRM functionality can support fundraising workflows and organizational processes
• Think through technical challenges and recommend practical solutions
• Bring specialized CRM expertise to project planning and decision-making

Configuration & Implementation

• Configure CRM systems based on agreed-upon approaches and client needs
• Build and modify fields, workflows, reports, and other system components
• Support data imports, exports, and data quality initiatives
• Configure and troubleshoot integrations and related technology
• Test and troubleshoot system changes
• Document configurations and processes as appropriate

Project Support

• Take ownership of defined technical work within client projects
• Collaborate with Toccata's consulting team to keep technical work aligned with project objectives
• Participate in occasional client discussions when your technical expertise would be valuable
• Communicate technical considerations and recommendations clearly
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What We're Looking For

• Significant hands-on experience with Raiser’s Edge NXT, Bloomerang, or another nonprofit fundraising CRM
• Strong understanding of nonprofit fundraising operations and CRM workflows
• Ability to think strategically about how CRM functionality can support organizational needs
• Strong technical problem-solving and configuration skills
• Ability to work independently and take ownership of defined areas of a project
• Excellent attention to detail and commitment to data accuracy
• Clear, thoughtful communication
• Ability to explain technical concepts and options in practical terms

Why Work with Toccata?

Toccata works with nonprofit organizations that are committed to strengthening the systems that support their fundraising. Our projects offer opportunities to apply your technical expertise to complex, real-world challenges while working alongside a team focused on thoughtful, practical solutions.

This is a good fit for an experienced CRM professional who enjoys both figuring out the right approach and making it work in the system.

Compensation: Approximately $30–$40/hour, depending on experience and expertise.