ThriveAgain Physical Therapy & Wellness Administrative Assistant / Medical Office Manager Washington, DC · Full time

Apply for Administrative Assistant / Medical Office Manager

ThriveAgain Physical Therapy & Wellness is a private practice physical therapy clinic where therapists see only one patient per hour.  We are less than 3 blocks from Farragut West and Farragut North metro stops.    

Our team is friendly and congenial, and the position offers competitive benefits including PTO, paid holidays, sick days, 401k with employer contributions, and healthcare (medical/dental/vision) with employer contribution.

Position Overview/ Key Responsibilities:  

Our company is seeking a full time Administrative Assistant/ Office Manager who will be responsible for the day to day running of the administrative end of a boutique physical therapy clinic. 

Tasks include, but are not limited to:

• Patient communication and scheduling:  All scheduling and re-scheduling patients, Answering and returning all phone calls, answering questions regarding the practice to new patients, welcoming patients, collecting insurance/patient documentation, answering questions related to insurance,

• Managing accounts receivable:  collecting payments, making invoices, processing credit card and check payments, making bank deposits, working proficiently in QuickBooks, solving QB problems

• Insurance related tasks:  Communicate with professional biller, maintain insurance documentation and answer questions for patients regarding insurance, contact insurance companies on patient’s behalf as needed, identify when letters of medical necessity are needed and assist with creation of these letters. Obtain authorization for services from insurance.   

• General office tasks: Maintaining patient records, sending faxes, contacting physician offices as requested by therapists, ordering supplies, making sure all treatment rooms are cleaned, stocked, and ready for each patient, filing and organizing all office documentation. 

• Computer tasks- use of online scheduling software, quickbooks, online databases, updating website (no coding required), updating social media

• Other: Limited Personal assistant tasks for owner. Making copies, placing calls, sending emails, ect. 

Job requirements:

Interpersonal skills:  Excellent interpersonal skills are a must.  We pride ourselves on providing warm and personalized care and attention the moment a patient walks in the door or first calls us.   

Computer skills:  Basic computer skills are necessary, and applicants must be quick to learn — for use of online scheduling software, quickbooks, online databases, updating website.  

Organizational skills: Proven track record of staying organized and making sure nothing falls through the cracks.

Preferred Experience:

Office Manager experience:  2 years of administrative experience preferred. 

Healthcare experience:  Experience in a healthcare environment is preferred.

Education:  Some college education is preferred.  

Social Media and Marketing skills preferred. 

Our clinic specializes in pelvic health for all genders, so applicants should be comfortable communicating with patients who are coming for care for bladder/bowel or sexual health concerns. 

PLEASE DO NOT CALL OR FAX REGARDING THIS OPENING