Thrive Family Services LLC Medical Office Administrator Fort Mill, SC · Full time

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Thrive Family Services is a mental health agency created to remove obstacles to best support and improve the mental, emotional, and behavioral health of the individuals, couples, and families that we have the opportunity to serve. With a carefully chosen and close-knit staff, we offer an eclectic approach to therapy, meaning that treatment goals and sessions will be tailored to what are the best and most effective methods for our consumers on a case-by-case basis. There is no one-size-fits-all therapeutic approach for us here at Thrive--we recognize that every individual, relationship, and family dynamic is different. We also offer medication management. Our goal is to establish a solid therapeutic relationship with each individual, couple, or family in order for us to work together to determine the most beneficial therapeutic approaches and intervention plans for each case. We know that seeking therapeutic support is not always easy. It takes a great deal of willpower, patience, and bravery to seek change on such a deep and personal level, and we are here to provide a safe place and a solid, judgment-free system of support and guidance throughout that process.

Position Summary

Thrive Family Services is seeking a detail-oriented and compassionate Medical Administrative Assistant to join our administrative team. This position plays a vital role in ensuring smooth day-to-day operations by supporting both clients and clinicians. The ideal candidate will possess strong communication and organizational skills, and a genuine interest in helping others in a mental health care setting.

Key Responsibilities

Administrative Support

• Provide front desk coverage, including greeting patients in a professional and welcoming manner, both in person and over the phone.
• Answer incoming calls, assist with appointment reminders, and guide clients through completing necessary forms and accessing the patient portal.
• Forward phone inquiries and requests to the appropriate departments in a timely and efficient manner.
• Manage records requests in accordance with privacy guidelines.
• Assist with the client check-in process and respond to front desk requests from both clinical staff and clients.
• Maintain accurate and up-to-date patient and provider databases.
• Support general office operations, including maintaining office inventory and expediting supply orders.
• Perform cleaning duties to help maintain a tidy and organized office environment.
• Provide support coverage during team members’ PTO.
• Perform other duties as assigned by the Clinical Coordinator or Business Operations Manager.

Scheduling & Client Coordination

• Serve as the first point of contact for clients; provide excellent customer service.
• Schedule and coordinate initial client appointments with clinical staff.
• Send welcome emails with session cost estimates (including DA, Follow-Up, and Clinical Review charges).

Qualifications

• High school diploma or equivalent; additional administrative or healthcare-related certifications are a plus
• Prior administrative or scheduling experience in a healthcare or mental health setting is a plus.
• Familiarity with electronic health records (EHR), insurance verification, and HIPAA compliance is preferred.
• Strong verbal and written communication skills.
• Excellent multitasking, organizational, and time-management abilities.
• Experience with scheduling or calendar management is preferred
• Proficiency with computers, scheduling software, and Microsoft Office Suite, Canva.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to maintaining patient confidentiality and upholding HIPAA standards.