Third Party Hotel Reservation Client Client Services Coordinator Remote · Full time

Help clients book and manage hotel reservations and deliver exceptional customer service.


The Client Service Coordinator will play a key role in helping clients book and manage hotel reservations while delivering exceptional customer service. Candidates with previous call center, front desk, sales, group housing, and/or administrative experience for hotels are preferred.

Responsibilities include:

  • Being well-versed in all hotel packages for various events and cities including understanding the nuances of each hotel and event
  • Maintaining PCI-compliance at all times including completing a background check prior to start date
  • Provide excellent guest experience while assisting guests with individual reservations via phone
  • Manage room block requests, including discussing and helping guests select best hotel option for their needs via phone and email
  • Using Passkey software to build room blocks and deadlines
  • Drafting and sending email templates for room blocks
  • Monitoring room blocks assigned, deadlines, and contacts
  • Addressing/responding to questions and/or individual requests via email
  • Scheduled and as-needed meetings with management to discuss volume, concerns, VIP groups

The ideal Candidate is:

  • Proficient in one or more hotel group housing softwares (any hotel software that manages group housing); Pass Key knowledge highly preferred
  • Extremely comfortable using telephone and zoom communications
  • Intrinsically motivated to help others
  • Problem solver and detail oriented
  • Enjoys and thrives working in a team environment
  • Bilingual: English and Spanish – a plus, but not required!


  • Strong, professional phone and written skills 
  • Strong Proficiency in Microsoft Office (Outlook, Adobe PDF, Zoom, Excel, Word, SharePoint)
  • Demonstrated ability to communicate professionally and effectively with customers and colleagues while following communication procedures, guidelines, and policies
  • Excellent attention to detail and quality of work
  • Quick-learning and not afraid to jump into a fast-paced environment
  • Ability to multitask, prioritize, and manage time effectively
  • Demonstrates and understands the importance of efficiency in terms of completing tasks quickly and accurately
  • Ability to take a role with a team-player mentality and excellent can-do attitude
  • Passkey experience not required but a big plus

Job type

Hourly (40 hours per week). Ideal hours are Monday-Friday 8-5pm. Infrequently, the entire team may need to share some weekend availability.

Start date

As soon as possible


This is a remote, US-based role. Candidates in Florida and Cincinnati OH are encouraged to apply, but we will consider strong applicants in other locations as well. You will be provided a company computer and phone system. Due to the business and confidential nature of this role, we are looking for a candidate who has a structured home office environment with the ability to take phone calls in a quiet setting. 


$20 - $24 per hour