Responsibilities:

• Respond to Customer Inquiries: Answer incoming calls, emails, and live chat messages from customers promptly and professionally, providing accurate information and assistance.
• Handle Customer Orders: Process customer orders, provide order status updates, and assist with order modifications or cancellations as needed.
• Provide Product Information: Offer detailed product information, including features, specifications, and pricing, to help customers make informed purchasing decisions.
• Resolve Customer Issues: Address customer concerns, complaints, and inquiries in a timely and empathetic manner, striving to achieve swift resolution and customer satisfaction.
• Coordinate with Other Departments: Collaborate with internal departments such as sales, warehouse, and shipping to ensure timely order fulfillment and resolve customer issues effectively.
• Maintain Customer Records: Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the company's database.
• Stay Informed: Keep abreast of product updates, promotions, and industry trends to provide up-to-date information to customers and enhance their overall experience.

Requirements:

• Excellent Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and effectively.
• Customer-Focused Attitude: A genuine passion for helping customers and delivering exceptional service with a customer-centric mindset.
• Problem-Solving Abilities: Strong problem-solving skills with the ability to address customer issues efficiently and effectively.
• Attention to Detail: High attention to detail and accuracy in handling customer orders, inquiries, and transactions.
• Team Player: Ability to work collaboratively with team members and other departments to achieve common goals and deliver outstanding customer service.
• Tech-Savvy: Proficiency with computer systems, customer service software, and Microsoft Office suite.

Preferred Qualifications:

• Previous experience in customer service, call center, or retail environment is preferred but not required.
• Knowledge of automotive parts and accessories is a plus.

Benefits Include:

• Medical | Health Insurance & Dental Coverage
• Life Insurance
• PTO
• Employee Discounts on Parts & Accessories
• Competitive salary commensurate with experience

If you're a passionate individual with excellent communication skills and a dedication to delivering exceptional customer service, we want to hear from you! Join us at TheYotaGarage and be part of a dynamic team that shares your enthusiasm for cars and trucks.