The Willow Center Biller Brownsburg, IN · Full time Company website

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At first glance, the so-called “weeping” willow tree may seem sad or broken. But in reality, the willow tree is refined and graceful. A willow tree’s deep roots are as robust as its flexible branches. It is resilient and beautiful, just like each person who walks through the doors of The Willow Center. People who have experienced drug and alcohol addiction, mental health struggles, and other life challenges have the ability to grow and thrive where they are planted as they deepen their roots into their recovery and wellness. Like a willow tree, they can bend in the storms of life and ultimately overcome them with the right support. The same care and intention we show our clients extends to the people who work here. The Willow Center is committed to creating a workplace where team members feel valued, supported, and connected to the heart of the work – because when people are cared for, they are better able to care for others. At its core, The Willow Center believes in the power of change and in the resilience of the human spirit. Our work is about helping people gather the broken pieces of their lives and, over time, creating something meaningful and whole again. At The Willow Center, we believe in the power of change, and we believe in you!

Responsibilities and Duties:

• Serves as primary biller for the business, and billing liaison to Revenue Cycle Manager.
• Performs all primary tasks related to billing, including submission of claims, statement invoicing of clients, payment collections, and payment posting.
• Ensures charges are finalized in KIPU in timely manner to push into CollabMD.
• Submits claims in a timely manner via CollabMD to the clearinghouse.
• Follows up on any rejected claims, corrects issues and resubmits.
• Follows up and researches claim denials.
• Supports admin department with confirming insurance eligibility and verifications of benefits as needed.
• Submits all Recovery Works claims via WITTS system.
• Ensures all insurance ERA's are posted promptly and correctly when received.
• Follows up and/or disputes possible recoupments.
• Enters data into various electronic systems while maintaining the integrity and accuracy of the data.
• Fields calls from insurance payors regarding receipt of claims and payment statuses.
• Answers client questions on patient responsibility portions, copays, deductibles, write-off’s, etc.
• Resolves client complaints regarding insurance payments and coverage.
• Maintains and track clients’ deductibles, coinsurance, and copay amounts.
• Assists with preparing appeal letters to insurance payors when not in agreement with claim denials.
• Follows HIPAA guidelines in handling protected patient information.
• Prepare summary reports for leadership on a regular basis.
• Other administrative duties as assigned. **Not an exhaustive list; responsibilities subject to change based upon the needs of the business and team.