The Wicker Group LLC Ops Support Remote · Full time Company website

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The Wicker Group LLC, also known as TWG Logistics, is a logistics and supply chain consulting company committed to helping businesses strategically and efficiently move their products to meet customer demand. We specialize in creating seamless, cost-effective solutions across all modes of transportation. At TWG, we understand that the success of your supply chain is vital to your business. That’s why we offer a full range of services including Full Truckload (FTL), Less-Than-Truckload (LTL), ocean and air imports, cross-border logistics, warehousing, and expert consulting. Whether you're dealing with routine shipments or complex, hard-to-handle freight, we have the experience and network to deliver results. Our mission is simple: to optimize logistics performance through strategic insight, operational excellence, and personalized service. We bring together deep industry knowledge and a commitment to innovation, helping our clients gain a competitive edge in an increasingly fast-paced world. Partner with TWG Logistics and experience the difference of a logistics team that moves with precision, purpose, and partnership.

What to Expect as a Freight Broker Operations Support Team Member with TWG.

A freight broker ops support role offers a unique opportunity to learn the intricacies of the logistics and transportation industry. Here's a breakdown of what you can typically expect:

Learning the Basics

Initially, you'll focus on understanding the core functions of a freight broker:

• Industry Overview: Familiarizing yourself with transportation modes, regulations, and terminology.
• Software and Systems: Learning to use freight management systems (FMS), load boards, and other industry-specific tools.
• Documentation: Understanding bills of lading, carrier contracts, and other essential paperwork.

Day-to-Day Activities

As you progress, your responsibilities might include:

• Market Research: Identifying potential shippers and carriers.
• Communication: Contacting shippers to understand their needs and carriers to negotiate rates.
• Data Entry: Updating load details, carrier information, and shipment statuses in the FMS.
• Customer Service: Assisting with inquiries and resolving issues.
• Observing Transactions: Shadowing experienced brokers during negotiations and transactions.

Key Skills Developed

You'll likely hone the following skills:

• Communication: Learning to communicate effectively with various stakeholders.
• Negotiation: Gaining experience in negotiating rates and terms.
• Problem-Solving: Developing the ability to resolve logistical challenges.
• Organization: Managing multiple tasks and deadlines in a fast-paced environment.
• Industry Knowledge: Acquiring in-depth knowledge of the freight brokerage industry.

Potential Challenges

Like any learning experience, there will be challenges:

• Fast-Paced Environment: The industry can be demanding and requires adaptability.
• Steep Learning Curve: There's a lot to learn quickly, from industry jargon to software tools.
• Handling Pressure: Dealing with urgent requests and potential shipment issues.

Overall Experience

Gaining experience in a freight brokerage ops support role can be a valuable stepping stone into a career in logistics. It provides practical experience, industry insights, and networking opportunities that can significantly benefit your professional growth.

Aspects & Expectations

• Initial Training: Learning industry basics, software, and documentation.
• Daily Tasks: Research, communication, data entry, and customer service.
• Skill Development: Communication, negotiation, problem-solving, and industry knowledge.
• Challenges: Fast pace, learning curve, and handling pressure.
• Overall Experience: Practical experience, industry insights, and networking opportunities.