The Ward Team Member Service Representative - Hybrid & Remote Tampa, FL · Remote · Full time Company website

Apply for Member Service Representative - Hybrid & Remote

**Job Title:** Member Service Representative - Hybrid & Remote

**Job Type:** Full-time

**Location:** Tampa, FL

**Salary Range:** $39 to $50 per hour

We are seeking a dedicated Remote Member Service Representative to provide exceptional support to our members. In this role, you will handle inquiries, assist with account-related issues, and ensure a positive member experience. The ideal candidate is customer-focused, tech-savvy, and comfortable working independently in a remote environment.

Key Responsibilities:

• Respond to member inquiries via phone, email, and chat in a professional and timely manner.
• Assist with account management, billing, and service-related issues.
• Educate members on available services, policies, and benefits.
• Troubleshoot and resolve concerns while maintaining a positive member experience.
• Accurately document interactions and update member records in the system.
• Collaborate with internal teams to ensure seamless service.
• Uphold company policies and compliance guidelines.

Qualifications:

• Experience: 1+ years in customer service, call center, or member support (preferred).
• Skills: Strong communication, problem-solving, and active listening skills.
• Tech-Savvy: Comfortable using CRM systems, email, and chat platforms.
• Self-Motivated: Ability to work independently in a remote environment.
• Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

Benefits:

• Flexible remote work environment.
• Competitive pay with performance-based incentives.
• Paid training and professional development opportunities.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holiday pay.

**Note:** The Ward Team is an equal opportunity employer and complies with all applicable laws regarding nondiscrimination. We do not conduct criminal background checks during the hiring process.

If you are passionate about delivering exceptional customer service and thrive in a team-oriented environment, we encourage you to apply for the Customer Support Specialist position at The Ward Team. Help us provide outstanding service to our valued clients and members!