THE UPS STORE 51 AND SHEA ASSOCIATE Phoenix, AZ · Part time

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The Store Associate plays a critical role in supporting the daily operations of The UPS Store, contributing to a high standard of customer service and operational efficiency. This position is responsible for executing a wide range of retail and administrative functions, including but not limited to packing and shipping, printing services, mail and parcel management, and point-of-sale transactions. The role demands a high level of professionalism, attention to detail, and the ability to perform in a fast-paced, customer-focused environment.

Essential Duties and Responsibilities

• Deliver prompt, professional, and courteous customer service, ensuring a positive customer experience.
• Accurately process shipping transactions using UPS and other carrier systems.
• Prepare packages for shipment, including packing, labeling, and documentation in accordance with company and carrier guidelines.
• Operate and maintain printing, copying, and finishing equipment for customer projects; assist with graphic design services as applicable.
• Manage mailbox rentals, including mail and package receipt, distribution, and customer notifications.
• Conduct sales transactions using the point-of-sale system, ensuring accuracy in cash handling and register balancing.
• Maintain clean and orderly store appearance and restock merchandise and supplies as needed.
• Comply with all operational procedures, safety regulations, and company standards.
• Assist in training new team members as required.
• Perform other duties as assigned by management.

Qualifications and Requirements

• High school diploma or equivalent required.
• Prior retail, shipping/logistics, or customer service experience strongly preferred.
• Competency in basic computer applications (Microsoft Office Suite, email systems, POS systems).
• Ability to communicate clearly and effectively, both verbally and in writing.
• Strong problem-solving skills and the ability to adapt to new technologies and procedures.
• Physical ability to stand for extended periods, lift packages up to 50 lbs, and perform routine store maintenance tasks.

Working Conditions

• Retail store environment with regular exposure to office equipment and shipping supplies.
• Requires availability during store hours, including evenings, weekends, and holidays as needed.

Compensation and Benefits

• Competitive hourly wage based on experience.
• Opportunities for performance-based raises and advancement.
• Employee discounts on store services and products.

Schedule:

• Part-time or full-time opportunities available
• Must be available to work weekends and during peak business hours

Why Join Us?

• Supportive team environment
• Paid training and growth opportunities
• Employee discounts on products and services
• Be part of a well-known, trusted brand