The UPS Store #2838 Print Services Manager and Sales Champion Hamilton, MT · Full time

Apply for Print Services Manager and Sales Champion

The UPS Store in Hamilton, MT is here to help individuals and small businesses by offering a wide range of products and services. We are locally owned and operated and conveniently located at 612 N 1st St.

While we're your local packing and shipping experts, we do much more. The UPS Store is your local print shop in 59840, providing professional printing services to market your small business or to help you complete your personal project or presentation. We offer secure mailbox and package acceptance services, document shredding, office and mailing supplies, faxing, scanning, and more. Everything for your small business, even shipping.

Your Mission (If You Choose To Accept It): To grow our print services (from banners to brochures to photography prints) within the Bitterroot community, fueling growth with your enthusiasm and creative problem-solving. You'll build strong client relationships while ensuring exceptional print production quality through your meticulous attention to detail.

Are you passionate about delivering amazing results and connecting with your community? We want you on our team if you see the potential and possibilities behind every project.

Accountabilities (3-5 key areas of responsibility)

Print Production Excellence:

• Oversee the print production process from start to finish, focusing on exceeding client expectations. Find opportunities to streamline processes, be it through outsourcing or optimization.
• Manage print team schedules to meet deadlines, aiming for on-time turnaround times. Balance the print team's workload with the community’s print timelines.
• Collaborate with the team to troubleshoot workflow issues and ensure seamless, efficient print production.
• Proactively maintain equipment and track waste/spoilage to optimize resources.

Community-Focused Sales & Client Relations:

• Proactively build relationships within the Bitterroot, generating new print service leads through networking, community involvement, and targeted outreach strategies.
• Craft compelling proposals that showcase solutions and demonstrate a deep understanding of local businesses and individual needs.
• Build long-term relationships with clients, becoming their trusted advisor for all things print.
• Learn and balance the trade-offs between print variables (paper type, provider, customer request, timeline, etc.).

Team Leadership & Development (Optional):

• If you have experience, train and mentor the print production team on best practices and equipment usage.
• Create a positive and dynamic team culture aligned with our core values.
• Focus on boosting employee satisfaction and providing opportunities for skills growth.

EOS Implementation & Metrics Focus (https://www.eosworldwide.com/eos-model):

• Actively participate in bi-weekly, quarterly, and annual EOS meetings, offering creative solutions and fresh perspectives tailored to our community.
• Track and analyze key metrics related to print services, helping us understand the specific needs of the Bitterroot.
• Contribute to company-wide EOS initiatives and goals.

This is how we roll (Our Core values); if these speak to you, you’re a fit as we truly live these values:

• Help First: Compassionate, Kind, Gives a Sh*t
• Candid: Open & Honest, Unafraid, Straightforward
• Resolve: Grit, Hardworking, Dedicated, Tenacious
• No Drama: Team Player, Steady, Dependable, Trustworthy, Positive, Good Vibes
• Figure it Out: Problem Solver, Intuitive, Anticipatory, Self-sufficient

Application Process

• Submit your resume and cover letter highlighting your passion for client service, delivering outstanding results, and your connection to the Bitterroot.

Please answer one or more of the following questions:

• Describe a past project where you took an idea from concept to outstanding delivery, focusing on problem-solving or creative approaches.
• Share a creative idea for connecting our print services with the Bitterroot community (events, partnerships, etc.).
• If we gave you $1000 and all of our equipment and supplies, how could you make $10,000 from the opportunity?

If this opportunity excites you, we want to hear from you!