The Prentice Group of NY Inc Chat Support Representative Remote · Full time Company website

Apply for Chat Support Representative

Prentice Group of NY Inc is seeking a professional and customer-focused Chat Support Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and has strong written communication skills. As a key part of our customer support team, you will engage with clients via live chat to deliver timely, accurate, and high-quality assistance.

Responsibilities:

• Communicate with customers through live chat in a courteous and helpful manner
• Resolve customer issues efficiently while ensuring a positive experience
• Provide accurate information about company services, procedures, and policies
• Escalate complex or sensitive issues to the appropriate department
• Document all interactions clearly and accurately in our CRM system
• Stay informed on company updates to deliver up-to-date support

Qualifications:

• Previous experience in chat or customer support preferred
• Excellent written communication and interpersonal skills
• Strong attention to detail and the ability to multitask
• Proficient in typing and working with digital platforms
• Reliable internet connection and ability to work remotely
• A team-oriented attitude and customer-first mindset

Why Join Prentice Group of NY Inc?

• Remote flexibility and a supportive work environment
• Opportunities for career growth and professional development
• A chance to be part of a company that values integrity, service, and excellence