The Kingsley Association Welcome Center Attendant Pittsburgh, PA · Part time Company website

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The Kingsley Association (KA) is a beacon of strength and unity in Pittsburgh's historic Larimer neighborhood. Kingsley has been a steadfast presence for over a century as a community center and hub for civic engagement and empowerment. Situated centrally among Larimer, Garfield, Homewood, East Liberty, and the East Hills, the Kingsley Association addresses the challenges the surrounding communities face. Kingsley endeavors to uplift the community and bridge economic divides through initiatives promoting economic empowerment, such as job training, financial literacy classes, and support for small businesses. Additionally, Kingsley is committed to advocating for policies promoting equality and inclusivity, ensuring all residents have equal access to rights and opportunities. By fostering collaboration, hosting events, and facilitating discussions, Kingsley Association serves as a vital catalyst for social change, amplifying the community's collective voice and strengthening social bonds.

JOB TITLE:                                                                                    Welcome Center Attendant

DIVISION:                                                                                     KINGSLEY ASSOCIATION

DEPARTMENT:                                                                            Member Services

FLSA STATUS:                                                                              Non-Exempt

REVISION DATE:                                                                          February 2024

SHIFT: Variable schedule with expectations to work Monday - Thursday 2:00p - 7:00p, Friday 2:00p - 6:00p and Saturday 9:00a - 4:00p

                                                                                       

 

JOB DESCRIPTION

POSITION SUMMARY:

The Welcome Center Attendant is responsible for the professional and efficient management of the main lobby area. This includes greeting clients, visitors, members, and guests as they enter; answering the phones, properly relaying messages or transferring calls. Assist with visitor tours, membership enrollment, processing payments, upkeep of Health and Wellness areas and general office maintenance.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

·       Interacts and communicates with the public and other employees in a courteous and professional manner

·       Answers a multi-line phone system, obtains and delivers messages to the appropriate staff in a timely manner

·       Electronically process receipts of cash, checks, and credit card transactions in accordance with established policy and procedures

·       Assist with visitor tours of the wellness center

· Set up and break down meeting/event space as needed or requested

·       Check membership identification cards in the barcode system

·       Maintain membership filing system

·       Update program schedule quarterly or as directed by the supervisor

·       Copy, stock, and update office forms as needed

·       Sort incoming mail when needed

·       Utilize copier and postage machinery as needed

·       Have knowledge of all computer programs

·       Maintain a safe, clean workplace

·       Wipe down and maintain a clean fitness center.

·       Minor bathroom/locker room maintenance, including water cleanup

·       Clean up equipment and garbage from the gym, dust mop on downtime

·       Walk through Health and Wellness spaces (including 3^rd floor) at closing

·       Complete the closing checklist

·       Manage member communication for locker items that have been left overnight

·       Manage donation center items

·       Maintain outdoor space if schedule permits

·       Check Microsoft Teams and Outlook frequently during shift

·       Perform other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

·       Strong interpersonal skills and ability to work as part of a team.

·       Excellent customer service skills

·       Ability to work effectively in a fast-paced environment, be flexible, organized, and able to effectively prioritize work tasks

·       Strong verbal communication skills.

·       Must be detail-oriented

·       Skilled in the use of all Microsoft Office products

EDUCATION/EXPERIENCE & CERTIFICATIONS:

·       High School Diploma preferred

·       2-3 years of customer service experience preferred

·       Current Act 33/34 and FBI clearances

ORGANIZATIONAL RELATIONSHIPS:

·       Reports to: Welcome Center Supervisor

·       Direct reports: None

 

WORK ENVIRONMENT:  

·       Indoor/Outdoor

·       Frequently required to work at a fast pace

·       Evening and weekend work required