The Hospitality Hub of Memphis Youth Systems Navigator Memphis, TN · Memphis, TN · Full time

Apply for Youth Systems Navigator

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Youth Systems Navigator                                                                             FLSA: Non Exempt

The Hospitality Hub

Memphis, TN

About the Role:

The Youth System Navigator will connect unaccompanied and/or pregnant/parenting youth ages 18-24 experiencing homelessness or seeking services to resources and support by educating and guiding them through systems of care based on needs, youth choice, and individualized care plans. The Youth System Navigator will work with a team of four peers to increase the number of youth and young adults prevented from entering, or moving quickly through, the homeless system into safe housing. The Youth Navigator program provides an immediate response for youth experiencing homelessness in Memphis/Shelby County and offers each youth an individualized safety and service plan, mobile case management, and connections to community-based services. The Youth System Navigator will also develop an extensive resources guide of youth serving organizations and will build positive relationships with community partners to increase collaboration and youth access.

Team Culture and Expectations: The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals. 

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary Location: 28 N Claybrook, Memphis, TN 38104 & 590 Washington Ave. Memphis, TN 38105

Hours: Typical hours for this position are Monday through Friday 8a.m. to 4p.m.

Benefits: A generous paid time off policy, parent leave, professional development, 401 (k), and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees. 

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range starts at $20. Hourly team members are compensated with overtime pay for hours exceeding 40 hours a week.

Reports to: YHDP Navigation Supervisor

While the primary responsibilities of the position are outlined below, this list is not exhaustive. 

Responsibilities

• Use housing problem solving to encourage and support safe, empowering, and appropriate alternatives to entering the homelessness services system if possible, and help immediately secure safe and reliable shelter when needed.
• Provide education about youth homelessness and about services available in the region and ensure that youth experiencing homelessness have easy and fast access to our network of services and supports.
• Participate in the HMIS and CRM data systems for all client tracking and reporting of services. 
• Provide targeted outreach to assigned youth serving institutions and communities in efforts to engage and identify youth experiencing homelessness who are eligible for services. 
• Collaborate with the Youth Coordinated Entry System Coordinator to match youth with appropriate transitional or permanent housing, complete relevant assessments, enter and share data, and participate in case conferences.
• Assist participants in creating and executing individualized short- and long-term goal plans by utilizing evidence-based practices (e.g., motivational interviewing skills; positive youth development, harm reduction, trauma informed care, SMART Goals).
• Screen and assess participants for basic and other needs using the MVA and self sufficiency matrix and other community-wide assessments. Provide resources, referrals and linkages to other social service venues and agencies, including shelter as requested and appropriate.
• Attend recommended training and conferences to ensure the development of the knowledge base, especially related to domestic violence, sexual exploitation, and human trafficking, and provide safety planning and speedy linkage to specialized support services as needed.
• Participate in relevant CoC meetings including but not limited to Youth System Navigation team meetings and youth housing prioritization meetings. 
• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.
• Manage expenses and budgets using Expensify and other financial management systems. 
• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.
• Must be available to work additional shifts as needed to support warming and cooling center operations during extreme weather events.
• Performs other duties as assigned.

Requirements 

• Bachelor's Degree (BA) from a four-year college or university preferred in a field of human services, or two years of related experience and/or training, or equivalent combination of education and lived experience.
• Experience in providing case management or general support to youth preferred. 
• Requires a valid driver's license with own personal transportation.
• Computer skills required: Proficient in GSuite, Internet Use, and Additional Software, as needed.
• Other skills required:
• Knowledge and experience in the use of computer-based systems.
• Demonstrated research ability identifying, locating, and accessing local, statewide, regional and national statistics, studies, and research publications on homelessness and related issues, both primary and secondary. 
• Demonstrated analysis/interpretation of data, statistics, and information resulting from research.
• Federal grant experience including familiarity with reading and interpreting Federal regulations and guidelines
• Passion for combating homelessness, domestic violence, substance abuse, and mental illness.
• Preference for candidates with extensive knowledge of or lived or working experience in one or more of the following systems: DCS/Foster care, Juvenile/legal, Domestic or intimate partner violence, HIV linkage to care, Healthcare/ mental health care, LGBTQ+, Department of Human Services benefits including SOAR/ SNAP/ TANF, Immigration, Substance abuse

Competencies

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Training provided by The Hospitality Hub

• CPR/First Aid/AED certification
• De-escalation and mediation training
• HMIS data entry and reporting using tablets
• Memphis Vulnerability Assessment (VMA) training for housing resource matching
• Orientation on all Hub programs, services, and referral partnerships

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.