The Hospitality Hub of Memphis Street Outreach Specialist Memphis, TN · Full time

Street Outreach Specialists implement the Hospitality Hub’s efforts to enroll individuals experiencing street homelessness into the Continuum of Care.

Description

About the role:

Street Outreach Specialists implement the Hospitality Hub’s efforts to enroll individuals experiencing street homelessness into the Continuum of Care. The Street Outreach Specialists are responsible for representing the Hub to individuals experiencing homelessness and for maintaining positive relationships with partners such as the Blue Suede Brigade. Street Outreach Specialists build rapport with each individual experiencing homelessness. Individuals who initially refuse services may become more willing over time with proper cultivation and trust-building by the Specialist.


Street Outreach Specialists are based at the Hub Plaza at 590 Washington and use vehicles for transportation throughout our priority areas to connect with individuals experiencing homelessness. Specialists prepare refreshments at the beginning of each shift and bring it with them to offer street homeless men and women. Specialists are ready to answer any questions about the Hub’s services and may provide other options for accessing services in Memphis.


While typical work hours for this position are 8am-4pm, Monday-Friday, the Hospitality Hub runs programs 24 hours a day, seven days a week. To best meet our mission and serve the community, we expect all staff to be flexible and willing to meet demand, respond to emergencies, or fulfill programmatic responsibilities and promises which may include working holidays, weekends, evenings, or night shifts. Staff is compensated with overtime pay for hours exceeding 40 hours a week.


While the primary responsibilities of the position are outlined below, this list is not exhaustive. Employees are expected to respond to meet additional needs and requests of the organization and managers.


Health benefits, parent leave and generous PTO are available for all regular full-time employees. Pay starts at $17/hour. 

 

Responsibilities 

  • Work to reduce street homelessness by linking clients to mental health, housing services, and other supportive services based on eligibility
  • Build rapport with each individual experiencing homelessness. Learn and memorize their names, their preferred locations, and what barriers they face in exiting homelessness 
  • Coordinate refreshments and other supplies (such as PPE) needed for each trip
  • Maintain thorough and accurate records in the Homeless Management Information System (HMIS)
  • Collaborate with other homeless outreach entities who are part of the Coordinated Entry System (CES)
  • Be kind, inclusive, and non-judgmental toward all individuals you interact with 
  • Liaise with the Downtown Memphis Commission’s Blue Suede Brigade, the Medical District Ambassadors, and four Memphis Police Department precincts to identify and respond to hot spots beyond the usual shift route
  • Follow all instructions from the Outreach Manager
  • Provide daily reports to the Outreach Manager that include numbers of individuals connected with, number of individuals introduced to the Continuum of Care, and other important observations, challenges, stories, and successes
  • Contribute to donor reporting to tell the Hub’s outreach story, including successes, lessons learned, and data tracked


Requirements

  • Previous experience working with vulnerable populations. Experience working with individuals experiencing homelessness is preferred.
  • Current Driver’s License
  • Safe driving record
  • Punctual, task-oriented
  • Outgoing, trustworthy, and kind. This role requires daily interaction with strangers who may not feel comfortable speaking with anyone or entering the Continuum of Care
  • High level of empathy
  • Passion for creating a positive, safe, and encouraging work environment for colleagues and participants
  • Work well within a team
  • Leadership and conflict-management skills
  • The ability to work consecutive hours outside or in a vehicle
  • The ability to move safely over uneven terrain walking on uneven surfaces 
  • The ability to lift up to 50lbs.
  • The ability to follow all organization COVID policies including wearing a mask


Training provided by The Hospitality Hub

  • CPR/First Aid Certificate 
  • De-escalation and mediation training
  • Up to date on all participant training and policies
  • Reporting and data collection through HMIS 
  • Training on Vulnerability Index (VI)

 

Hiring Process: 

Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply. 


The Hospitality Hub staff works with vulnerable populations. Our team is proud to have a 100% vaccination rate against COVID. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 


The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, housing status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ+ people, and people of all ages to apply.


Salary range listed is the minimum starting wage.

Salary

$16 - $16 per hour