The Hospitality Hub of Memphis Hub Hotel Attendant Memphis, TN · Full time

Apply for Hub Hotel Attendant

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

The Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Reports to: Director of Shelter Operations

Hours: 5 days a week, days can vary, 10:00 am - 6:00 pm

Pay: Range starts at $15/hour 

Benefits: A generous paid time off policy, paid parental leave, professional development and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Responsibilities:

• Follows all cleaning policies, protocols, instructions and schedules
• Completes bedroom and bathroom turnover between guests in Hub Hotel and Studios including cleaning and sanitizing, laundry, beds, emptying trash, mopping, preparing and placing welcome baskets
• Cleans and sanitizes bathroom facilities, including toilets, sinks, showers, and mirrors between guests and as needed
• Maintains linen closet and cleans towels and sheets, comforters, pillows meeting sanitation standards
• Restocks necessary items, such as soap, toiletries and paper products
• Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
• Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
• Cleans and polishes fixtures and furniture.
• Works with Facilities Managers to order supplies and manage maintenance needs
• Takes care of daily spills and messes
• Waters plants, empty trash receptacles, cleans glass doors and windows 
• Sweeps, mops, scrubs, or vacuums floors
• Dusts furniture, walls, and equipment
• Clean, sanitize and tidy up hallways, elevator, upstairs porch, common areas including the family room, team room, snack room
• Clean and sanitize Studios between guests
• Cleans Studio bath and laundry house daily
• Dust and polish surfaces and furniture

Requirements:

• 1+ year experience
• Basic knowledge of cleaning equipment and supplies
• Able to work 8 hours on your feet and lift 30 lbs
• Detail-oriented and conscientious
• Passionate about people and spaces
• Able to follow instructions
• Strong time-management skills

Application Process:

Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply. 

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ+ people, and people of all ages to apply.