The Hospitality Hub of Memphis Hub Hotel Attendant Memphis, TN · Full time

Apply for Hub Hotel Attendant

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Hub Hotel Attendant                                                                                     FLSA: Non Exempt                                                             

The Hospitality Hub      

Memphis, TN

About the Role:

The Hub Hotel Attendant handles full room turnovers, guest room and bathroom cleaning, linen service, and restocking — the same core housekeeping duties you'd perform at any hotel, resort, or extended-stay property. If you've worked as a Room Attendant, Housekeeper, or Custodian in hospitality and take pride in a spotless, guest-ready room, we want to hear from you.

Our "hotel" is part of The Hospitality Hub, a Memphis-based organization providing short-term hotel-style housing to guests. Your housekeeping standards directly shape the first impression every guest has of their stay.

Primary Location: 590 Washington, Memphis, TN 38105 

Hours: 5 days/week, 10:00 am–6:00 pm (days and times may vary, weekend availability strongly proffered)

Benefits: A generous paid time off policy, paid parental leave, professional development and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.50/hr. Hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week. 

Reports to: Yolanda Laws, Director of Shelter Operations

While the primary responsibilities of the position are outlined below, this list is not exhaustive. 

Responsibilities 

Room & Property Turnovers

• Complete full room turnovers between guests — cleaning, sanitizing, bed-making, laundry, trash removal, mopping
• Prepare rooms for arrival, including welcome amenities
• Clean and sanitize bathrooms: toilets, sinks, showers, mirrors
• Restock guest supplies — soap, toiletries, paper products

Housekeeping & Property Care

• Maintain the linen closet; launder towels, sheets, comforters, and pillows to sanitation standards
• Mix and use cleaning solutions/chemicals correctly and safely
• Operate cleaning equipment and power machinery without damaging floors or fixtures
• Clean and polish fixtures and furniture; dust surfaces, walls, and equipment
• Sweep, mop, scrub, and vacuum floors throughout the property
• Keep hallways, elevators, common areas, and shared spaces (family room, team room, snack room) clean and tidy
• Handle daily spills and messes; empty trash receptacles; water plants; clean glass doors and windows
• Partner with the Facilities team on supply orders and maintenance needs

Team

• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.
• Must be available to work additional shifts as needed to support warming and cooling center operations during extreme weather events.
• Performs other duties as assigned. 

Requirements

• 1+ year of housekeeping, custodial, or hotel room attendant experience
• Working knowledge of cleaning equipment, chemicals, and supplies
• Able to be on your feet for 8-hour shifts and lift up to 30 lbs
• Detail-oriented, reliable, and takes pride in a job well done
• Comfortable following cleaning checklists and protocols
• Strong time-management skills
• Passionate about people and spaces

Team Culture and Expectations: The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals. 

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired.

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.