The Hospitality Hub of Memphis Guest Reception Mail Associate And Driver Memphis, TN · Full time

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The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Guest Reception Mail Associate And Driver                                              FLSA: Non Exempt

The Hospitality Hub

Memphis, TN

About the Role:

The Guest Reception Mail Associate & Driver is responsible for sorting, distributing, and forwarding mail for guests. In addition, this role provides transportation for guests and staff and assists with item pickups as needed. The Guest Reception Mail Associate & Driver will greet guests as they arrive at the Hospitality Hub to pick up their mail. People come to the Hub potentially carrying decades of trauma. The role of the Guest Reception Mail Associate is to help ensure that the Hub is a welcoming, safe, and trauma-free environment.  

The Guest Reception Mail Associate & Driver may need to problem-solve throughout a given shift and should be comfortable with independent decision-making during crises. This role will be an important source of support for the Guest Reception team.

Team Culture and Expectations: The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals. 

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary Location: 590 Washington Ave. Memphis, TN 38105

Hours: Typical hours for this position are Monday through Friday 8a.m. to 4p.m.

Benefits: A generous paid time off policy, parent leave, professional development, 401 (k), and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees. 

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range starts at $15. Hourly team members are compensated with overtime pay for hours exceeding 40 hours a week.

Reports to: Molly Grey, Guest Reception Supervisor

While the primary responsibilities of the position are outlined below, this list is not exhaustive. 

Responsibilities 

• Greets Hub guests, partners, and staff as they enter and leave the lobby
• Receives and stamps new mail, discarding junk mail
• Sorts mail and organizes in the filing system
• Assists guests who are checking their mail and with opening new mailboxes
• Forwards misdirected mail
• Purges old mail monthly
• Maintains a clean and clutter-free environment in the mailroom
• Keeps records of receipt, mailing dates, and other required information for vital documents
• Uploads copies of vital documents into HMIS and internal CRM system 
• Monitors mailroom supplies and requests additional supplies when necessary
• Provides safe and reliable transportation for guests to designated locations, including shelters, hospitals, bus stations, and approved special requests
• Transports staff as needed to support Hub operations and outreach efforts
• Picks up and delivers items, supplies, or documents as requested
• Ensures vehicles are operated safely and in compliance with organizational policies and traffic laws
• Maintains appropriate documentation related to transportation activities, as required
• Helps ensure the safety of all guests
• Completes incident reports for any injuries experienced by guests
• Contacts emergency services when needed
• Immediately reports any security concerns to security personnel and directors
• Resolves conflicts during shifts using de-escalation and mediation skills
• Supports the mission of the Hub to help people exit homelessness with creativity, commitment, and compassion
• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.
• Must be available to work additional shifts as needed to support warming and cooling center operations during extreme weather events.
• Performs other duties as assigned. 

Requirements

• Valid driver's license with clean driving record
• Able to effectively carry out job responsibilities without supervision
• Self-motivated and flexible 
• Experience working with people in crisis or people with little stability in their lives
• Passion for creating a positive, safe, and encouraging environment for others
• The ability to follow all organization COVID policies
• Leadership, communication, and conflict-management skills
• Compassionate listener 
• Capable of motivating others
• Basic computer and typing skills 
• Capable and creative problem solver
• Lifting and carrying moderate to heavy mail and packages
• Experience using or willing to learn and use the following:
• HMIS database
• GSuite (Gmail, Google Docs, Sheets, and Google Calendar)
• Slack
• Postage Meters
• Builds trusting relationships with appropriate boundaries
• Maintains a high degree of confidentiality

Preferred

• Experience working in a mail room
• Experience working with individuals living on the margins of society

Training provided by The Hospitality Hub

• CPR/First Aid Certificate 
• De-escalation and mediation training
• HMIS reporting and data collection 
• Diversity, Sensitivity, and Inclusion in the Workplace
• Harassment Prevention For Non-Supervisors
• Training on all services offered by the Hospitality Hub, the Homeless Continuum of Care, and active partners and referral agencies

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.