The Hospitality Hub of Memphis Facilities Supervisor Memphis, TN · Memphis, TN · Full time

Apply for Facilities Supervisor

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Facilities Supervisor                                                                FLSA: Non-Exempt

The Hospitality Hub

Memphis, TN

About the Role:

The Facilities Supervisor's primary responsibility is to bring dedication, skill, and passion to the upkeep, cleanliness, and maintenance of all Hub Memphis campuses. The Facilities Supervisor role is critical to the Hub, providing a hospitable and functioning trauma-informed environment free of clutter and dirt for guests to find healing. We are looking for a skilled maintenance professional with proven leadership ability, experienced in mechanical, carpentry, plumbing, painting, and drywall abilities, who can both perform hands-on work and supervise others in doing the same.

Team Culture and Expectations: The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary Location: 590 Washington Ave. Memphis, TN 38105

Secondary Location: 28 N Claybrook, Memphis, TN 38104 and 777 Firestone Memphis TN 38107

Hours: Typical hours for this position are Monday through Friday 8a.m. to 4p.m.

Benefits: A generous paid time off policy, parent leave, professional development, 401(k), and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range starts at $24-$27. Hourly team members are compensated with overtime pay for hours exceeding 40 hours a week.

Reports to: Duane Ehrat, Facilities Manager

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities

• Facilities Supervisor alongside the Facilities Manager, supervises, schedules, and coordinates the daily work of facilities team members, ensuring tasks and projects are completed successfully and on time.
• Trains, coaches, and mentors facilities staff, including onboarding new team members on Hub facilities systems, safety protocols, and cleanliness standards.
• Assists the Facilities Manager with hiring, onboarding, and performance evaluations for facilities team members.
• Facilities Supervisor alongside the Facilities Manager, oversees the maintenance of all Hub Memphis properties, including buildings and grounds on all campuses.
• Facilities Supervisor alongside the Facilities Manager, learns and responds to all physical building systems, including related computer systems, to first troubleshoot and then call for vendors or contractors as needed.
• Oversees and performs basic troubleshooting and assessment for all major mechanical, plumbing, electrical, and HVAC systems, including regular inspections and preventative maintenance.
• Oversees and completes basic maintenance, troubleshooting, and assessment of all Hub properties, including roof, hardscape, and landscaping.
• Diagnoses and repairs issues in various systems, including replacing defective parts, wiring, and plumbing fixtures.
• Establishes a safe and attractive environment for employees, guests, and visitors by performing safety audits and inspections, conducting safety-related training, and setting a high standard for health and cleanliness.
• Adheres to and enforces all safety protocols and regulations, ensuring equipment and facilities meet safety standards.
• Maintains accurate records of maintenance activities, service logs, and repair documentation, and inventory of all supplies. 
• Works with Work Local to address janitorial or landscaping needs.
• With the Facilities Manager and other project leaders, supports contractor work, manages subs, and completes maintenance projects in a timely manner and within budget.
• Schedules regular maintenance work to ensure vehicle functionality and longevity, and schedules urgent or emergency repairs as needed.
• Manages vehicle licensure and registration, and coordinates with Work Local Supervisors to ensure vehicle cleanliness.
• Assists the Facilities Manager in motivating and guiding the janitorial staff in their efforts to keep all of our buildings clean.

Requirements

• 5+ years experience in a role in construction, handyman work, or on a facilities team, including prior experience leading, training, or supervising others.
• Valid Driver's License and Safe Driving Record.
• Strong technical knowledge of the following: mechanical, electrical, plumbing, HVAC, structural, safety systems, architectural, landscape, and energy management.
• Skill in using diagnostic tools, hand tools, and power tools.
• Strong relationships with various subcontractors and vendors.
• Exceptional customer service, relationship-building, and communication skills.
• Strong leadership and people-management skills, with a demonstrated focus on team building, coaching, and training.
• Able to independently troubleshoot technical and other issues; is a problem solver.
• Confident user of computers and technology, including POS systems, Work Order management systems, spreadsheets, and Google Workspace.

Training provided by The Hospitality Hub

• CPR/First Aid/AED certification
• De-escalation and mediation training
• Supervisory and people-management training

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired.

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.