The Hospitality Hub of Memphis Facilities Associate Memphis, TN · Full time

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The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners. The Hospitality Hub Named a 2026 Best Place for Working Parents The Hospitality Hub has officially earned the 2026 Best Place for Working Parents designation, scoring above average for both nonprofits and organizations of similar size. The Hub earned a perfect 100% in workplace flexibility, with strong marks for healthcare and PTO benefits as well. This recognition reflects the thoughtful policies, supportive leadership, and people-first culture that our team works to build every day — the same values that shape how we care for our guests and each other. It's a win worth celebrating, and a great reason to consider joining our team.

Facilities Associate                                                                                       FLSA: Non Exempt

The Hospitality Hub

Memphis, TN

About the Role:

The Facility Associate’s primary responsibility is to bring dedication, skill, and passion to the upkeep, cleanliness, and maintenance of the Hub campus for staff, guests, and visitors to be safe, motivated, and thriving. The Facilities Associate’s role is critical to the Hub, providing a hospitable and functioning trauma-informed environment free of clutter and dirt for guests to find healing. We are looking for a skilled maintenance professional experienced in mechanical, carpentry, plumbing, painting, and drywall abilities.

Team Culture and Expectations: The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals. 

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary Location: 590 Washington Ave. Memphis, TN 38105

Hours: Typical hours for this position are Monday through Friday 8a.m. to 4p.m.

Benefits: A generous paid time off policy, parent leave, professional development, 401(k), and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees. 

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range starts at $18-20. Hourly team members are compensated with overtime pay for hours exceeding 40 hours a week.

Reports to: Duane Ehrat, Facilities Manager

While the primary responsibilities of the position are outlined below, this list is not exhaustive.

Responsibilities and Duties

• General Facility Maintenance: Perform routine upkeep such as painting, minor construction, and general repairs to structures, fixtures and fittings.
• System Maintenance: Conduct regular inspections and preventative maintenance on mechanical, electrical, plumbing and HVAC systems to ensure proper functioning.
• Repairs: Diagnose and repair issues in various systems, including replacing defective parts, wiring and plumbing fixtures.
• Equipment maintenance: Maintain and troubleshoot machinery and equipment, including lubrication, cleaning and parts replacement.
• Safety and Compliance: Adhere to all safety protocols and regulations, ensuring equipment and facilities meet safety standards.
• Record Keeping: Maintain accurate records of maintenance activities, service logs, and repair documentation.  
• Inventory Management: Monitor and manage an inventory of spare parts and maintenance supplies.
• Support the training and onboarding of new hires and interns, reflecting our commitment to being a learning organization.

Key Skills and Requirements

• Technical Proficiency: Strong knowledge of mechanical, electrical, plumbing and HVAC systems. 5+ years experience in a role in construction, handyman or on a facilities team.
• Tool Proficiency: Skill in using diagnostic tools, hand tools and power tools.
• Problem-Solving: Strong problem-solving skillets determine appropriate solutions for maintenance issues.
• Communication: Ability to maintain accurate records and update logs.
• Valid Drivers License and Safe Driving Record.

Training provided by The Hospitality Hub

• CPR/First Aid/AED certification
• De-escalation and mediation training

Hiring Process:

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, and people of all ages to apply.