The Hospitality Hub of Memphis Director of Development and Community Relations Memphis, TN · Full time

Apply for Director of Development and Community Relations

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

Position Summary

The Director of Development and Community Relations leads fundraising implementation, donor engagement, volunteer strategy, and community partnership development for The Hospitality Hub. This position serves as a key external representative of the organization and is responsible for executing The Hub’s fundraising strategy through donor stewardship, campaigns, tours, events, and community engagement. This role works closely with the Dragonfly Studio team to support strategy alignment and donor communications.

Responsibilities

• Implements The Hub’s annual fundraising strategy in collaboration with leadership and Dragonfly Collective.
• Manage donor engagement efforts, including cultivation, stewardship, tours, follow-up, and donor communication.
• Coordinates fundraising campaigns (annual giving, year-end giving, appeals, sponsorships, and donor events) and track performance results.
• Oversees donation processing and ensures accurate CRM entry, donor coding, acknowledgments, and reporting.
• Builds and maintains relationships with donors, volunteers, partners, businesses, faith communities, and community stakeholders.
• Develops and oversees the volunteer program including recruitment, onboarding, scheduling, training, and recognition.
• Cultivate and manage community partnerships, including coordination of partner activities and development of MOUs as needed.
• Coordinates in-kind donations and serves as a primary point of contact for donation inquiries and resource needs.
• Supports communications and storytelling by contributing content for newsletters, donor updates, and outreach materials in alignment with branding guidelines.
• Plans and supports community outreach opportunities and Hub-hosted engagement events.
• Tracks and reports donor, volunteer, and partnership engagement data; provide periodic updates to leadership.
• Supports organizational initiatives and assists with onboarding/training of PRN staff and development support roles as assigned.
• Other duties as assigned

Supervisory Responsibilities

May supervise fundraising/development staff. 

Requirements

• Bachelor’s degree in a related field (or equivalent experience).
• 3 years experience in fundraising, donor engagement, nonprofit development, community relations, or similar work preferred 
• Strong relationship-building, communication, and public-facing professionalism.
• Experience working with donor databases/CRMs and maintaining accurate records.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work occasional evenings and weekends as needed for events and community engagement.

Training provided by The Hospitality Hub

• CPR/First Aid Certificate 
• De-escalation and mediation training
• Up to date on all employee training and policies
• Reporting and data collection through HMIS-ready tablets 
• Training on Vulnerability Index (VI) 

Hiring Process: 

Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply. 

The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. 

The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, housing status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ+ people, and people of all ages to apply.