The Hand & The Eye Lead Public Area Attendant Chicago, IL · Full time Company website

Apply for Lead Public Area Attendant

The Hand and The Eye dedicated to creating immersive, world class magic and performance experiences. Blending artistry, storytelling, and technical skill, The Hand & The Eye creates in-person & interactive engagements designed to captivate diverse audiences & to create astonishment for a truly unforgettable experience.

Position Title: Lead Public Attendant

Reports to: Housekeeping Manager

Start Date Goal: Q4 2026 

Employment Type: Full-Time/Part-Time

Compensation: Hourly, competitive and commensurate with experience 

Schedule: Evenings, weekends, and holidays required 

Purpose of the Role 

To uphold exceptional cleanliness and presentation standards across all guest-facing and back-of-house spaces supporting illusion, elegance, and emotional journey of TH&TE experience. 

Role Summary 

The Lead Public Attendant is responsible for maintaining the cleanliness, safety, and presentation of all public spaces while leading and supporting the public area attendant team, responsible for maintaining the cleanliness, order, and quiet readiness of TH&TE throughout service. This role ensures that every space feels intentional, cared for, and uninterrupted so the magic of the experience is never broken.

Lead Public Attendants work with precision, discretion, and pride, supporting live performances, guest flow, and nightly operations with an intuitive understanding of, presence, and invisibility. This is not a passive role; it requires awareness, movement, and anticipation in a dynamic, immersive environment. 

Key Responsibilities 

Cleanliness & Presentation 

• Check and maintain pristine conditions in restrooms, public areas, performance spaces, and back-of-house throughout service. 
• Perform continuous touch-ups during operating hours with minimal disruption to guests, performers, and staff. 
• Ensure floors, surfaces, furnishings, fixtures, and high-touch areas meet luxury cleanliness standards. 

Service Flow & Discretion 

• Move through spaces with awareness of performances, guest sightlines, and timing. 
• Respond quickly and quietly to spills, accidents, or unexpected needs. 
• Maintain guest privacy and confidentiality at all times. 
• Support special events, activations, and late-night resets as directed. 

Brand & Environmental Care 

• Handle furnishings, specialty finishes, and materials with care and proper technique. 
• Be mindful of scent, lighting readiness, and overall ambiance while working. 
• Identify wear, damage, or maintenance concerns and report promptly to the Housekeeping Manager. 

Teamwork & Communication 

• Communicate clearly with the Housekeeping Manager and fellow attendants regarding priorities and issues. 
• Support opening, closing, and deep-clean procedures. 
• Follow established SOPs, PM checklists, and safety protocol

Required Background & Experience 

• 3-5+ years of housekeeping, custodial, or facilities experience in hospitality, entertainment, or luxury environments preferred 
• Strong attention to detail and pride in workmanship 
• Ability to work efficiently in a fast-paced, guest-facing environment 
• Comfortable working evenings, weekends, and holidays 
• Ability to stand, walk, lift, and move for extended periods 

Key Competencies 

• Discretion and professionalism 
• Quiet efficiency and situational awareness 
• Reliability and consistency 
• Respect for brand standards and guest experience 
• Team-first mindset 

Reference Requirement 

3 references including at least one from a former direct report.