The Golden Scoop Shift Manager Overland Park, KS · Overland Park, KS · Part time Company website

Apply for Shift Manager

The Golden Scoop is a life-changing, non-profit ice cream and coffee shop. We provide innovative and meaningful employment for people with unique abilities and delicious ice cream and coffee to the Kansas City community. Every scoop of our made-from-scratch ice cream, cup of coffee, or inspired event is carefully designed to bring joy and purpose to the lives of all involved!

The job duties include but are not limited to the following: 

• Provide individualized support and guidance to uniquely abled employees who work in a variety of capacities in the shop, like drive-thru, production, retail operations, and offsite events
• Assist with assessing Associates’ skills via task analysis
• Monitor Associates’ progress and communicate any issues or challenges that arise in the workplace to the senior leader on duty
• Bring a positive, patient attitude to work every day
• Ensure all shop functions are operating according to standards
• Resolve customer issues/complaints as needed
• All other duties as assigned

We prefer candidates to have the following education, licensure, and/or experience:

• Experience working with individuals with developmental and intellectual disabilities preferred
• CPI and CPR certifications preferred

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Basic Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Monitoring - Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Reading Comprehension - Understanding written sentences and paragraphs 
• Speaking - Talking to others to convey information effectively
• Technical Skills - ability to learn and use a variety of hardware and software effectively
• Time Management - Managing one's own time and the time of others

Social Skills

• Coordination - Adjusting actions in relation to others' actions
• Instructing - Teaching others how to do something
• Negotiation - Bringing others together and trying to reconcile differences
• Persuasion - Persuading others to change their minds or behavior
• Service Orientation - Actively looking for ways to help people
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do