The Diallo Group, LLC Technical Operations Analyst Remote · Full time Company website

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Proven Track Record: Our experience working with diverse clients across industries has equipped us with the knowledge and expertise to tackle complex challenges.

1. Professional Development & Cloud Engineering Growth (Primary Focus)

This role is designed as a formal cloud engineering development pathway.

The candidate will:

• Work toward achieving at least one industry-recognized AWS certification aligned to TDG strategic workstreams, such as:
• AWS Certified DevOps Engineer
• AWS Certified Solutions Architect
• AWS Certified Machine Learning / AI Specialty
• AWS Certified Cloud Practitioner (initial step if needed)
• AWS FinOps-related certifications or cost-optimization tracks
• Support TDG engineers in:
• Proof-of-concept (PoC) development
• Sandbox testing
• Cloud environment experimentation
• Technical documentation
• Document their learning journey and technical progression to create a repeatable:
• Cloud Engineer Development Blueprint
• Training roadmap
• Certification itinerary
• Recommended tools, labs, and timelines

This blueprint will be used to enable and accelerate future TDG cloud engineers.

• Gradually transition into hands-on cloud engineering responsibilities based on demonstrated readiness.

2. Project & Delivery Support

• Attend client and internal project meetings as permitted by client.
• Document meeting notes, action items, and follow-ups.
• Track deliverables, risks, and dependencies.
• Support project leads with delivery coordination.
• Maintain organized project documentation repositories.

3. Internal Technical Operations & Engineering Coordination

• Lead scheduling and coordination of engineering and technical meetings.
• Develop and distribute meeting agendas.
• Capture engineering discussions, decisions, issues, and risks.
• Maintain records of architectural discussions and technical direction.
• Help ensure engineering teams remain organized and aligned.

4. Process, Documentation & Organizational Development

• Create, refine, and implement company processes, SOPs, and policies.
• Support standardization across TDG DevSecOps and cloud workstreams.
• Build and maintain internal knowledge repositories.
• Document best practices, workflows, and operational procedures.
• Identify opportunities to improve operational efficiency.

5. AI-Powered Audio Visual Marketplace Support

TDG is developing an AI-powered Audio Visual Marketplace platform. The candidate will support this strategic initiative by:

• Attending product, engineering, and strategy meetings.
• Documenting product requirements, feature discussions, and decisions.
• Maintaining requirement traceability and functional documentation.
• Support the technical standup of the cloud environments for hosting the solution.
• Supporting user acceptance testing (UAT) and feature validation.
• Assisting with platform testing and documenting bugs, issues, and feedback.
• Helping ensure platform functionality aligns with business and technical objectives.

This provides exposure to AI-enabled platforms, product development, and system design.

6. General Operations Support

• Provide operational and administrative support across TDG initiatives.
• Assist leadership and engineering teams as needed.
• Perform other duties as assigned in support of TDG’s growth.

Qualifications

Required

• Bachelor’s degree (or pursuing) in:
• Computer Science
• Information Technology
• Engineering
• Business
• or related field
• Strong organizational and documentation skills
• Strong written and verbal communication skills
• Highly motivated and eager to build a cloud engineering career
• Ability to manage multiple priorities
• Strong attention to detail

Preferred

• Basic knowledge of AWS or cloud computing
• Familiarity with Agile / Scrum environments
• Exposure to DevSecOps concepts
• Familiarity with Jira, Confluence, or similar tools

Career Growth Path

This role is structured as a formal Cloud Engineer development track.

Successful candidates will:

• Earn AWS certification(s)
• Gain hands-on cloud experience
• Build internal TDG engineering enablement assets
• Transition into a Cloud Engineer role within TDG

Why Join The Diallo Group

TDG is a growing cloud and AI consulting firm supporting federal and commercial clients. This role provides a unique opportunity to:

• Enter the cloud engineering field
• Work alongside experienced engineers
• Support cutting-edge AI platform development
• Help shape TDG’s internal engineering programs
• Accelerate your cloud career