The Cove Riverwalk Villas Maintenance Supervisor Wilmington, NC · Full time Company website

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The Cove Riverwalk Villas is a boutique luxury houseboat lodging experience in downtown Wilmington, NC. We offer one-of-a-kind stays on the water, designed to help guests relax, connect, and create memorable experiences. What sets us apart is our attention to detail and our commitment to a truly exceptional guest experience—every space is thoughtfully prepared and every interaction is intentional. As a growing, locally operated company, we’re building a crew that takes pride in their work, supports one another, and plays a direct role in creating something unique.

Maintenance Supervisor at The Cove Riverwalk Villas

Wilmington, NC (On-Site). Full-Time, Hourly, Non-Exempt.

Schedule: Primarily weekdays with required weekend & holiday availability as needed.

At The Cove, we’re not just maintaining a property. We’re creating and protecting a one-of-a-kind experience on the water, and our Maintenance Supervisor plays a major role in making that possible. We’re looking for someone who is highly organized, proactive, hands-on, and takes pride in keeping things running smoothly behind the scenes. This role combines leadership, project management, troubleshooting, dock operations, and hands-on maintenance in a fast-paced hospitality environment.

About The Cove Riverwalk Villas

The Cove Riverwalk Villas is a boutique luxury houseboat lodging experience in downtown Wilmington, NC. We offer one-of-a-kind stays on the water, designed to help guests relax, connect, and create memorable experiences. What sets us apart is our attention to detail and our commitment to a truly exceptional guest experience—every space is thoughtfully prepared and every interaction is intentional. As a growing, locally operated company, we’re building a crew that takes pride in their work, supports one another, and plays a direct role in creating something unique.

Description

What You’ll Do

• Oversee all maintenance operations across the property
• Manage maintenance schedules, preventative maintenance, and ongoing projects
• Hire, train, supervise, and schedule the maintenance crew
• Monitor and respond to property damage, repairs, and safety concerns
• Oversee operation, maintenance, and troubleshooting of the dock pumpout system including pumps, sensors, alarms, controls, and connected smart systems
• Help monitor and maintain smart systems and network-connected infrastructure throughout the property
• Coordinate vendors, contractors, and larger repair projects
• Install and maintain decor, signage, lighting, and property enhancements
• Utilize company software systems for project tracking, task management, and communication
• Support dock operations, infrastructure maintenance, and storm preparation efforts
• Help maintain the overall appearance, safety, and functionality of the property

Important to Know About This Role

• This is not a desk job – this role requires both leadership and hands-on physical work
• There is a physical component including lifting, carrying, climbing stairs, and working outdoors
• You will regularly work around water and on floating docks
• This role includes managing trash and sewer-related systems that can be dirty, physically demanding, and occasionally unpleasant
• Some weekend, holiday, and occasional on-call availability is required
• Requires strong problem-solving skills and the ability to prioritize urgent issues quickly

What Makes Someone a Great Fit

• Highly organized and detail-oriented
• Strong communicator and team player
• Calm under pressure and solutions-oriented
• Able to multitask and manage multiple projects simultaneously
• Comfortable leading a team while also jumping into hands-on work
• Takes ownership and initiative
• Thrives in a fast-paced, constantly evolving environment
• Comfortable troubleshooting both physical maintenance issues and basic smart system/network-related issues

Bonus Experience

• Maintenance management or facilities leadership experience
• Basic knowledge of boats, marine systems, or waterfront operations
• Basic understanding of electrical systems and troubleshooting
• Experience with pumps, sensors, smart systems, or network-connected equipment
• Construction, marina, hospitality, or property management experience
• Experience using software systems for maintenance, scheduling, or project management

Requirements

• Valid driver’s license required
• Must be able to pass a background check and drug screening
• Must provide 3 professional references

This isn’t a traditional maintenance role. You’ll help shape the overall functionality, appearance, and guest experience of one of Wilmington’s most unique hospitality properties.

The Cove Riverwalk Villas is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming environment for both our guests and our crew.