The Cove Riverwalk Villas Concierge Supervisor Wilmington, NC · Full time Company website

Apply for Concierge Supervisor

The Cove Riverwalk Villas is a boutique luxury houseboat lodging experience in downtown Wilmington, NC. We offer one-of-a-kind stays on the water, designed to help guests relax, connect, and create memorable experiences. What sets us apart is our attention to detail and our commitment to a truly exceptional guest experience—every space is thoughtfully prepared and every interaction is intentional. As a growing, locally operated company, we’re building a crew that takes pride in their work, supports one another, and plays a direct role in creating something unique.

What You'll Do

As Concierge Supervisor, you'll oversee a team of approximately 10-12 part-time Concierge Crew Members while ensuring our concierge operation runs smoothly every day.

Team Leadership

• Recruit, hire, onboard, and train Concierge Crew Members.
• Create weekly schedules to ensure proper staffing.
• Provide coaching, accountability, and ongoing performance feedback.
• Lead regular team meetings and maintain clear communication with the Concierge Crew.
• Foster a positive, team-oriented culture built around exceptional hospitality.

Guest Experience

• Oversee concierge operations during arrivals and departures.
• Ensure guests receive friendly, timely transportation and assistance.
• Work closely with the Guest Services Supervisor to identify opportunities to improve the overall guest experience.
• Serve as a visible leader on the property and provide support whenever needed.

Operations & Process Improvement

• Create processes that improve consistency, efficiency, and communication.
• Develop, document, and improve concierge procedures and workflows.
• Coordinate logistics between the Concierge, Cleaning, Maintenance, and Guest Services teams.
• Pull guest data and operational reports to help evaluate performance and identify opportunities for improvement.

Golf Cart Management

• Oversee the cleanliness and readiness of the golf carts.
• Coordinate routine maintenance and repairs.
• Ensure all carts remain safe, functional, and guest-ready.

What We're Looking For

We're searching for someone who enjoys leading people just as much as serving guests.

Required Qualifications

• Previous leadership or supervisory experience.
• Excellent communication and organizational skills.
• Strong problem-solving abilities and attention to detail.
• Ability to train, motivate, and hold team members accountable.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds.
• Comfortable working outdoors in varying weather conditions.
• Availability to work evenings, weekends, and holidays.

Preferred Qualifications

• Hospitality, hotel, or guest services experience.
• Experience hiring, scheduling, and training employees.
• Experience creating or improving operational processes.
• Comfortable using reporting tools and technology to monitor team performance.

Desired Skills

We're looking for someone who is:

• A natural leader who enjoys mentoring others.
• Highly organized and dependable.
• Friendly, approachable, and guest-focused.
• Calm under pressure and confident making decisions.
• An excellent communicator.
• Self-motivated with a strong sense of ownership.
• Always looking for ways to improve processes and the guest experience.
• Comfortable balancing administrative responsibilities with hands-on leadership.

Why You'll Love Working at The Cove

• Be part of a growing luxury hospitality company.
• Help shape the future of an expanding Concierge program.
• Work in a beautiful waterfront setting in downtown Wilmington.
• Opportunities to create new processes and make a lasting impact.
• Collaborative, supportive team environment where your ideas matter.

Schedule & Availability

• Full-Time (35-40 hours per week)
• Primarily Thursday through Monday
• Typical shift: 10:00 AM-6:00 PM
• Must be available to work evenings, weekends, and holidays as business demands.

Ready to Apply?

If you're passionate about hospitality, enjoy leading teams, and want to help create exceptional guest experiences every day, we'd love to hear from you.

Apply today and help lead the Concierge experience at The Cove Riverwalk Villas.