The ComOps Group LLC Sales Executive – Customer Experience (CX) Technology Remote · Full time Company website

Apply for Sales Executive – Customer Experience (CX) Technology

ComOps provides strategic consulting and specializes in support-as-a-service for commercial operations. With decades of experience in contact center operations, revenue management, digital innovation, customer experience, and employee sentiment evaluation, the ComOps team focuses on optimizing resources and executing with standards developed in collaboration with Forbes Travel Guide. In addition to delivering results for brands in hospitality, casino, healthcare, and beyond, through a commitment to impact sourcing, the company regularly provides career growth opportunities for economically challenged individuals to hone their skills and grow their careers through impact sourcing initiatives. To learn more, visit www.comops.com.

Sales

• Business Development & Prospecting: Identify, qualify, and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, and inbound leads.
• Consultative Selling: Conduct discovery meetings to understand customer goals, business challenges, and customer experience initiatives, positioning ComOps as a trusted advisor.
• Sales Presentations & Demonstrations: Deliver tailored product demonstrations and presentations that clearly communicate the business value of ComOps' solutions.
• Pipeline Management: Manage opportunities throughout the sales cycle using CRM tools, maintaining accurate forecasts and pipeline visibility.
• Negotiation & Closing: Lead commercial discussions and successfully close new business while balancing customer needs with company objectives.
• Relationship Development: Build relationships with prospects, strategic partners, consultants, and industry associations to expand ComOps' presence and generate new opportunities.

Success

• Customer Relationships: Build trusted relationships with assigned customers and serve as a strategic advisor throughout their journey.
• Business Reviews: Conduct regular customer check-ins to ensure clients are achieving their desired business outcomes while identifying opportunities for expansion.
• Growth & Retention: Partner with Customer Success to support renewals, identify upsell opportunities, and maximize long-term customer value.

Skills, Qualifications, & Requirements

• 2–3 years of demonstrated success in consultative sales within the customer experience (CX) industry, preferably selling SaaS, technology, or other business solutions.
• Experience selling Customer Experience (CX), Voice of the Customer (VoC), Contact Center, AI, Employee Experience, or related software solutions is preferred.
• Experience with Medallia, Qualtrics, InMoment, Forsta, NICE, Verint, Zendesk, Salesforce, or similar platforms is a strong plus.
• Strong consultative selling, discovery, and relationship-building skills.
• Excellent verbal, written, and presentation skills with the ability to communicate business value to decision makers.
• Self-motivated, organized, and comfortable managing multiple opportunities simultaneously.
• Experience using CRM and sales engagement platforms such as HubSpot, Monday.com, Apollo, LinkedIn Sales Navigator, or similar tools.
• Curious, coachable, and passionate about helping organizations improve customer and employee experiences.

Education:

1. Bachelor’s degree in business or related field
2. Strong business acumen and presentation skills
3. A passion for continuous learning and professional development.

Skills: Proficient in Microsoft applications, including PowerPoint and Word. Ability to learn Monday.com CRM.

Travel: Expected to be under 20% of schedule

Compensation: $68,000-$80,000 Base Salary | $152,000–$176,000 OTE

*ComOps leadership retains the rights to modify this document at all times, with our without prior written notice.