The Anything Group LLC Payments Team Leader Remote · Full time Company website

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The Anything Group (TAG) was built by industry leaders to form a growth-focused organization rooted in emotive engagement, strategic creative and unparalleled management agency. All our group of businesses are built together to ensure we deliver forward thinking expertise, client service, data analysis, and tailored strategies for our clients' revenue growth. We are proud to be among North America's highest revenuing digital marketing agencies, supporting large and small clients worldwide. Our mission TAG is on a mission to generate positive business with a positive impact. We partner with companies to meet their goals by providing exceptional customer service and innovative solutions to boost their return on marketing spend (ROAS) through emotive marketing, impactful engaging content and management solutions. This allows us to be the all-in-one agency that every client desires while empowering a culture to harness the talent, uniqueness and passion of our team to be a group of phenomenal individuals that are committed to making an impact on every part of every community we are a part of. We will achieve our goals of creating impactful engagement and exponential growth, by not just being leading experts, but by being a globally minded, respectful, compassionate, trustworthy and a company that is a joy to work with. Our vision Our vision is to be the top engagement agency, bringing our best every day with personalized approaches and outstanding quality for real emotive connections. We're a team of individuals who support and honor each other and our clients to strive for excellence. Anything but ordinary | TAG along!

Payments Team Leader

| This role is responsible for leading and scaling the company’s Payments function, overseeing payment operations, implementations, partner relationships, and continuous improvement to ensure efficient, reliable, and scalable payment solutions.

Department

Payments

Reports to

Rich Tuckwell - Chief Executive Officer

Mission & Responsibilities

• Define and execute the operational strategy for the Payments function, ensuring efficient, scalable, and reliable payment operations aligned with business objectives.
• Lead the planning, coordination, and successful delivery of payment implementations and integrations across clients, properties, gateways, processors, acquiring banks, POS systems, and other payment partners.
• Oversee the performance and development of the company’s payment infrastructure, identifying opportunities to improve capabilities, scalability, reliability, and cost efficiency.
• Build and manage relationships with payment providers, processors, acquiring banks, gateways, and technology partners, ensuring strong performance, commercial alignment, and timely resolution of issues.
• Oversee transaction flows, settlements, payouts, reconciliation, commissions, fees, and exception management, working closely with Finance and other relevant teams to ensure accuracy and operational control.
• Ensure effective processes for merchant onboarding, KYC/KYB, underwriting, payment risk, chargebacks, and other operational requirements, in coordination with relevant internal and external stakeholders.
• Establish and monitor KPIs, operational controls, and reporting frameworks to measure Payments performance and provide clear visibility into transaction activity, partner performance, implementations, and financial outcomes.
• Identify and implement opportunities to improve processes, reduce manual workarounds, automate operational activities, and increase the scalability and efficiency of the Payments function.
• Partner closely with Sales, Product, Engineering, Finance, Operations, and other teams to ensure alignment on payment initiatives, implementations, client requirements, and business priorities.
• Lead, develop, and support the Payments team by establishing clear ownership, priorities, processes, and performance expectations.
• Evaluate new payment technologies, providers, and alternative payment methods, including global payments, multi-currency processing, digital wallets, BNPL, and other emerging solutions.
• Provide regular updates, insights, and recommendations to executive leadership regarding Payments performance, risks, opportunities, and strategic initiatives.

Personal & Professional skills

• Strong leadership and ownership mindset.
• Strategic thinking and strong business acumen.
• Strong knowledge of the payments ecosystem and transaction lifecycle.
• Experience with payment gateways, processors, acquiring banks, and payment integrations.
• Strong project and implementation management skills.
• Excellent communication and stakeholder management.
• Strong analytical and problem-solving skills.
• Data-driven mindset with strong attention to detail.
• Ability to manage multiple priorities and operate in a fast-paced environment.
• Strong operational and process improvement mindset.
• Experience leading and developing teams.
• Ability to work effectively across technical, commercial, financial, and operational teams.
• Understanding of payment risk, compliance, KYC/KYB, and chargeback processes.
• Experience with global and/or multi-currency payments is a plus.
• Experience with hospitality, travel, fintech, or SaaS payments is a plus.

Working conditions & Benefits

• Full-time, working from 9am – 5pm PST Monday to Friday.
• Remote work.
• 25 days of PTO per year.
• Internet, healthcare and gym monthly reimbursements.
• Christmas break (we close from Christmas to New Year’s).
• Birthday off (with gift included).