The Anything Group LLC Payments Operations & Support Remote · Full time Company website

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The Anything Group (TAG) was built by industry leaders to form a growth-focused organization rooted in emotive engagement, strategic creative and unparalleled management agency. All our group of businesses are built together to ensure we deliver forward thinking expertise, client service, data analysis, and tailored strategies for our clients' revenue growth. We are proud to be among North America's highest revenuing digital marketing agencies, supporting large and small clients worldwide. Our mission TAG is on a mission to generate positive business with a positive impact. We partner with companies to meet their goals by providing exceptional customer service and innovative solutions to boost their return on marketing spend (ROAS) through emotive marketing, impactful engaging content and management solutions. This allows us to be the all-in-one agency that every client desires while empowering a culture to harness the talent, uniqueness and passion of our team to be a group of phenomenal individuals that are committed to making an impact on every part of every community we are a part of. We will achieve our goals of creating impactful engagement and exponential growth, by not just being leading experts, but by being a globally minded, respectful, compassionate, trustworthy and a company that is a joy to work with. Our vision Our vision is to be the top engagement agency, bringing our best every day with personalized approaches and outstanding quality for real emotive connections. We're a team of individuals who support and honor each other and our clients to strive for excellence. Anything but ordinary | TAG along!

Mission & Responsibilities

• Support the implementation and onboarding of new payment clients, properties, and partners from Sales handover through go-live.
• Coordinate payment-related activities within client implementations, ensuring requirements, documentation, and dependencies are followed through.
• Set up and maintain payment-related configurations, including Merchant IDs (MIDs), escrow accounts, commissions, taxes, and other payment settings.
• Coordinate with clients and internal teams to collect the information and documentation required for payment and banking setup.
• Support merchant onboarding, KYC/KYB, underwriting, and processor application processes, following up on outstanding requirements and approvals.
• Coordinate bank account onboarding with clients and payment providers, ensuring required information and approvals are obtained.
• Support payment testing and validation prior to go-live, coordinating with relevant technical teams, gateways, processors, and clients.
• Maintain accurate implementation documentation, statuses, and records throughout the onboarding process.
• Act as a first point of contact for day-to-day payment-related operational questions and issues.
• Investigate payment, account, banking, gateway, and configuration issues and coordinate their resolution.
• Liaise with payment processors, gateways, banking partners, and other external providers to resolve operational issues and follow up on pending requests.
• Escalate complex, technical, commercial, or risk-related issues to the Payments Team Leader or appropriate internal/external team.
• Monitor open issues, pending actions, and implementation blockers to ensure timely resolution.
• Provide ongoing support to clients and internal teams after go-live.
• Work closely with the Payments Team Leader and Project Managers to ensure payment-related activities remain aligned with implementation timelines and priorities.
• Coordinate with Sales, Engineering, Product, Finance, Operations, and other relevant teams on payment requirements and issues.
• Ensure clear communication of requirements, next steps, blockers, and status updates across stakeholders.
• Support the Payments Team Leader with operational reporting, documentation, and follow-up activities.
• Identify recurring operational issues, bottlenecks, and opportunities to improve payment processes.

Personal & Professional skills

• Strong organizational and follow-up skills.
• High attention to detail and accuracy.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Ability to coordinate effectively with technical and non-technical teams.
• Ability to manage multiple clients, implementations, and priorities simultaneously.
• Proactive and hands-on approach to problem solving.
• Comfortable working in a fast-paced and evolving environment.
• Strong ownership and accountability for assigned processes and tasks.
• Ability to learn new payment platforms, processors, gateways, and internal systems quickly.

Nice to have

• Experience with MIDs, payment gateways, acquiring, settlement, or merchant onboarding.
• Experience with KYC/KYB and underwriting processes.
• Experience with e-commerce payments and/or POS systems.
• Experience working with APIs or technical integration teams.
• Experience in hospitality, travel, fintech, or SaaS payments.
• Experience working with multiple payment processors or payment platforms.

Working conditions & Benefits

• Full-time, working from 9am – 5pm PST Monday to Friday.
• Remote work.
• 25 days of PTO per year.
• Internet, healthcare and gym monthly reimbursements.
• Christmas break (we close from Christmas to New Year’s).
• Birthday off (with gift included).