The Anything Group LLC Implementation Specialist Remote · Contractor Company website

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The Anything Group (TAG) was built by industry leaders to form a growth-focused organization rooted in emotive engagement, strategic creative and unparalleled management agency. All our group of businesses are built together to ensure we deliver forward thinking expertise, client service, data analysis, and tailored strategies for our clients' revenue growth. We are proud to be among North America's highest revenuing digital marketing agencies, supporting large and small clients worldwide. Our mission TAG is on a mission to generate positive business with a positive impact. We partner with companies to meet their goals by providing exceptional customer service and innovative solutions to boost their return on marketing spend (ROAS) through emotive marketing, impactful engaging content and management solutions. This allows us to be the all-in-one agency that every client desires while empowering a culture to harness the talent, uniqueness and passion of our team to be a group of phenomenal individuals that are committed to making an impact on every part of every community we are a part of. We will achieve our goals of creating impactful engagement and exponential growth, by not just being leading experts, but by being a globally minded, respectful, compassionate, trustworthy and a company that is a joy to work with. Our vision Our vision is to be the top engagement agency, bringing our best every day with personalized approaches and outstanding quality for real emotive connections. We're a team of individuals who support and honor each other and our clients to strive for excellence. Anything but ordinary | TAG along!

This role involves leading the end-to-end onboarding and implementation of clients, ensuring seamless platform setup, integrations, and go-live, while coordinating cross-functional teams and delivering a high-quality client experience.

Mission & Responsibilities

• Client Onboarding & Implementation: Lead the full implementation lifecycle from kickoff to go-live, ensuring a smooth, timely, and high-quality onboarding experience for clients.
• Project Planning & Execution: Define timelines, milestones, and delivery plans, managing multiple implementations simultaneously while ensuring alignment with scope and priorities.
• Cross-Functional Coordination: Collaborate with Product, IT, Marketing, Digital, Sales, and external partners to ensure seamless execution across all stages of implementation.
• Platform Configuration: Configure the platform according to client needs, including booking engines, distribution channels, and system setup, ensuring accuracy and functionality.
• Integrations Management: Coordinate and validate integrations with PMS, channel managers, payment providers, and other platforms, ensuring correct data flow and system performance.
• Testing & Go-Live: Conduct implementation testing and QA across booking flows, reservations, pricing logic, and integrations, ensuring a successful and issue-free launch.
• Client Relationship Management: Act as the main point of contact for clients during implementation, managing expectations, providing guidance, and ensuring satisfaction.
• Post-Go-Live Support: Monitor performance after launch, troubleshoot issues, and ensure a stable transition to ongoing operations.
• Training & Documentation: Train clients on platform usage and best practices, and create clear documentation and onboarding materials.
• Continuous Improvement: Gather client feedback and collaborate with Product and Engineering to improve the platform and implementation processes.

Personal & Professional skills

• Strong project management and organizational skills
• Excellent communication and stakeholder management
• Ability to manage multiple projects simultaneously
• Problem-solving and proactive mindset
• Autonomy and ownership
• Attention to detail
• Experience with SaaS platforms (hospitality tech is a plus)

Working conditions & Benefits

• Full-time, Monday to Friday (flexible hours).
• Remote work.
• 25 days of PTO per year.
• Internet, healthcare and gym monthly reimbursements.
• Christmas break (we close from Christmas to New Year’s).
• Birthday off (with gift included).