The Anything Group LLC Customer Success Specialist Remote · Contractor Company website

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The Anything Group (TAG) was built by industry leaders to form a growth-focused organization rooted in emotive engagement, strategic creative and unparalleled management agency. All our group of businesses are built together to ensure we deliver forward thinking expertise, client service, data analysis, and tailored strategies for our clients' revenue growth. We are proud to be among North America's highest revenuing digital marketing agencies, supporting large and small clients worldwide. Our mission TAG is on a mission to generate positive business with a positive impact. We partner with companies to meet their goals by providing exceptional customer service and innovative solutions to boost their return on marketing spend (ROAS) through emotive marketing, impactful engaging content and management solutions. This allows us to be the all-in-one agency that every client desires while empowering a culture to harness the talent, uniqueness and passion of our team to be a group of phenomenal individuals that are committed to making an impact on every part of every community we are a part of. We will achieve our goals of creating impactful engagement and exponential growth, by not just being leading experts, but by being a globally minded, respectful, compassionate, trustworthy and a company that is a joy to work with. Our vision Our vision is to be the top engagement agency, bringing our best every day with personalized approaches and outstanding quality for real emotive connections. We're a team of individuals who support and honor each other and our clients to strive for excellence. Anything but ordinary | TAG along!

This role is responsible for building long-term client relationships, ensuring customer satisfaction, and identifying opportunities to grow existing accounts. The ideal candidate is proactive, customer-focused and passionate about delivering exceptional service while driving retention and business growth.

Mission & Responsibilities

• Build and maintain strong, long-term relationships with clients by delivering exceptional customer experiences.
• Act as the primary point of contact for assigned client accounts, ensuring timely and professional communication.
• Understand client goals and provide strategic guidance to maximize the value of our services.
• Monitor customer satisfaction and proactively identify opportunities to improve the client experience.
• Support customer onboarding and ensure a smooth transition into our services.
• Identify cross-selling and upselling opportunities while collaborating with the Sales team to drive account growth.
• Coordinate with internal teams to ensure client requests are addressed efficiently and projects remain on track.
• Schedule and lead client meetings to review performance, gather feedback and discuss future opportunities.
• Maintain accurate customer records and account activity within the CRM system.
• Track customer health, retention metrics and account performance, providing regular updates to internal stakeholders.
• Resolve client concerns promptly while maintaining a solutions-focused approach.

Personal & Professional skills

• Hold a Bachelor's degree in Business Administration, Marketing, Communications or a related field (preferred).
• Have 2+ years of experience in Customer Success, Account Management, Sales or a client-facing role.
• Demonstrate experience managing client relationships and delivering exceptional customer service.
• Possess experience using CRM platforms, preferably HubSpot.
• Be comfortable working with databases, reports and customer information.
• Communicate fluently in English, both written and verbal.
• Possess excellent communication, negotiation and relationship-building skills.
• Be proactive, highly organized and capable of managing multiple client accounts simultaneously.
• Demonstrate strong problem-solving abilities and a customer-first mindset.
• Be self-motivated, adaptable and comfortable working in a fast-paced remote environment.

Core Skills

• Customer Success
• Account Management
• CRM (HubSpot preferred)
• Relationship Management
• Cross-selling
• Client Communication
• Sales Support
• Database Management

Working conditions & Benefits

• Full-time, working from 9am – 5pm PST Monday to Friday.
• Remote work.
• 25 days of PTO per year.
• Internet, healthcare and gym monthly reimbursements.
• Christmas break (we close from Christmas to New Year’s).
• Birthday off (with gift included).