The Anything Group LLC Account Manager Remote · Contractor Company website

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The Anything Group (TAG) was built by industry leaders to form a growth-focused organization rooted in emotive engagement, strategic creative and unparalleled management agency. All our group of businesses are built together to ensure we deliver forward thinking expertise, client service, data analysis, and tailored strategies for our clients' revenue growth. We are proud to be among North America's highest revenuing digital marketing agencies, supporting large and small clients worldwide. Our mission TAG is on a mission to generate positive business with a positive impact. We partner with companies to meet their goals by providing exceptional customer service and innovative solutions to boost their return on marketing spend (ROAS) through emotive marketing, impactful engaging content and management solutions. This allows us to be the all-in-one agency that every client desires while empowering a culture to harness the talent, uniqueness and passion of our team to be a group of phenomenal individuals that are committed to making an impact on every part of every community we are a part of. We will achieve our goals of creating impactful engagement and exponential growth, by not just being leading experts, but by being a globally minded, respectful, compassionate, trustworthy and a company that is a joy to work with. Our vision Our vision is to be the top engagement agency, bringing our best every day with personalized approaches and outstanding quality for real emotive connections. We're a team of individuals who support and honor each other and our clients to strive for excellence. Anything but ordinary | TAG along!

This role is responsible for managing client accounts, building long-term partnerships and driving account growth. The ideal candidate is relationship-driven, commercially minded and passionate about delivering value while identifying opportunities to expand existing business.

Mission & Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact for ongoing business relationships.
• Develop trusted partnerships with clients by understanding their business objectives and long-term goals.
• Identify opportunities to grow existing accounts through upselling, cross-selling and additional service offerings.
• Collaborate closely with Sales, Customer Success and Operations teams to ensure successful service delivery.
• Monitor account performance and proactively identify opportunities to improve client satisfaction and business outcomes.
• Prepare and deliver business reviews, performance updates and strategic recommendations to clients.
• Coordinate client meetings and maintain consistent communication throughout the customer lifecycle.
• Track account activity, opportunities and customer information within the CRM system.
• Negotiate contract renewals and support commercial discussions where required.
• Achieve monthly, quarterly and annual revenue, retention and account growth targets.
• Resolve client concerns promptly while maintaining a proactive, solutions-focused approach.

Personal & Professional skills

• Hold a Bachelor's degree in Business Administration, Marketing, Communications or a related field (preferred).
• Have 2+ years of experience in Account Management, Sales, Business Development or Customer Success.
• Demonstrate experience managing client relationships and growing existing accounts.
• Possess experience using CRM platforms.
• Demonstrate proficiency in Microsoft Excel and business reporting.
• Communicate fluently in English, both written and verbal.
• Possess outstanding communication, negotiation and presentation skills.
• Be commercially minded with strong problem-solving and relationship-building abilities.
• Be proactive, highly organized and capable of managing multiple client accounts simultaneously.
• Be self-motivated and comfortable working in a fast-paced remote environment.

Core Skills

• Account Management
• Client Relationship Management
• HubSpot CRM
• Excel
• Business Development
• Upselling & Cross-selling
• Customer Retention
• Stakeholder Management

Working conditions & Benefits

• Full-time
• Remote work.
• 25 days of PTO per year.
• Internet, healthcare and gym monthly reimbursements.
• Christmas break (we close from Christmas to New Year’s).
• Birthday off (with gift included).