The AIM Center Inc. Housing Maintenance Manager Chattanooga, TN · Full time

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AIM Center offers employment, education, housing, socialization, and wellness opportunities for adults living with serious mental illness. We are non-medical and non-clinical; however, we work with other mental health professionals to provide comprehensive mental health services. Using the Clubhouse model of psychosocial rehabilitation, AIM Center empowers participants, our members, to develop relationships and create individualized plans for recovery while working side-by-side with other members and staff to accomplish the work of the Clubhouse. AIM Center has been helping adults in the Chattanooga community lead fulfilling and productive lives while successfully managing their mental health since 1989. Membership is open to people ages 18 and older diagnosed with serious mental illness. Recovery is a lifelong process and the philosophy of our Clubhouse is “Once a Member, Always a Member.” We are a private, non-profit organization supported through foundations, public and private grants and donations. Our Clubhouse is also a TennCare provider. AIM Center is the only psychosocial rehabilitation facility accredited by Clubhouse International and licensed by the State of Tennessee.

Essential Duties & Responsibilities

The Maintenance Manager is responsible for overseeing the daily maintenance operations of a Permanent Supportive Housing (PSH) portfolio consisting of approximately 74 residential units. This position ensures that all properties remain safe, sanitary, functional, and compliant with HUD, local housing, and organizational standards while supporting a housing-first and trauma-informed environment for residents living with serious mental illness and other disabling conditions.

The Maintenance Manager supervises vendors, coordinates unit turnovers, preventative maintenance, inspections, emergency repairs, and property improvement projects while maintaining a high level of professionalism and customer service.

Mission Alignment

This employee will support the organization’s mission of providing safe, stable, and supportive housing to individuals experiencing mental illness, homelessness, and housing instability through a compassionate, housing-first approach.

Property & Facilities Maintenance

·        Oversee maintenance operations for approximately 74 PSH units across multiple properties.

·        Ensure all properties remain safe, clean, sanitary, and in good repair.

·        Maintain Laundry Room revenue in a timely manner.

·        Coordinate and complete repairs related to:

o  Plumbing

o  Electrical

o  HVAC systems

o  Appliances

o  Carpentry

o  Drywall and painting

o  Roofing

o  Flooring

o  Exterior maintenance

·        Perform and oversee unit turnovers, including preparation of vacant units for occupancy.

·        Conduct routine preventative maintenance inspections and implement corrective actions.

·        Monitor building systems and identify maintenance trends before major failures occur.

·        Ensure timely completion of residential work orders and emergency maintenance requests.

·        Maintain curb appeal and exterior grounds, including landscaping and trash management.

Oversight

·        Supervise contracted vendors, under the discretion of the Director of Housing Operations.

·        Assign daily work orders and prioritize maintenance needs.

·        Monitor staff productivity, professionalism, and quality of work.

·        Provide coaching, training, and accountability to maintenance staff.

·        Assist with development of maintenance schedules and on-call rotations.

·        Ensure maintenance staff follow organizational policies, safety procedures, and expectations.

Compliance & Inspections

Prepare properties for inspections including:

·        HUD inspections

·        REAC/NSPIRE inspections

·        Housing Quality Standards (HQS)

·        Fire inspections

·        Insurance inspections

·        Conduct regular property walks and document deficiencies.

·        Ensure compliance with:

o  HUD regulations

o  Fair Housing requirements

o  OSHA safety standards

o  Organizational policies

·        Maintain accurate maintenance records, inspection logs, and repair documentation.

·        Ensure proper storage and tracking of maintenance materials, keys, and equipment.

Vendor & Project Management

·        Coordinate and oversee outside contractors and vendors.

·        Obtain quotes and recommend cost-effective repair solutions.

·        Monitor vendor performance and ensure work is completed appropriately and timely.

·        Assist leadership with capital improvement planning and property upgrades.

·        Maintain inventory of maintenance supplies and equipment.

·        Resident Relations & Customer Service

·        Interact professionally and respectfully with residents, staff, and community partners.

·        Respond to resident concerns in a calm, trauma-informed, and professional manner.

·        Maintain appropriate boundaries while supporting a housing-first philosophy.

·        Communicate maintenance timelines and expectations clearly to residents.

Emergency Response

·        Participate in an on-call rotation for after-hours maintenance emergencies.

·        Respond appropriately to emergency situations including:

o  Water leaks

o  HVAC failures

o  Electrical hazards

o  Flooding

o  Safety concerns

·        Coordinate all emergency repairs to minimize property damage and resident disruption.

Qualifications

·        Minimum of a High school diploma or GED required.

·        Minimum of 3–5 years of maintenance experience required.

·        Supervisory experience preferred.

·        Experience in affordable housing, supportive housing, multifamily housing, or property management strongly preferred.

·        Knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance.

·        Ability to use maintenance management software, spreadsheets, and email systems.

·        Valid driver’s license and reliable transportation required. Ability to obtain F-Endorsement within 14 days of hire (Tennessee Residents only)

·        Pass a pre-employment background check

·        Reliable transportation with automobile liability insurance required.

·        First Aid and CPR certification or willingness to obtain First Aid and CPR certification

·        Successfully complete all required training

Knowledge, Skills, & Abilities

·        Strong leadership and organizational skills.

·        Ability to prioritize multiple tasks in a fast-paced environment.

·        Strong problem-solving and decision-making abilities.

·        Knowledge of HUD and housing inspection standards preferred.

·        Ability to maintain professionalism in high-stress situations.

·        Excellent communication and interpersonal skills.

·        Ability to lift, push, pull, and carry maintenance equipment and supplies as needed.

·        Ability to read, write, and understand verbal and written instructions.

·        Ability and willingness to follow all policies and procedures of AIM Center, Inc.

Physical Requirements

·        Weight capacity: Frequent lifting and/or carrying of objects ranging from 25 to 50 pounds, with the capacity to occasionally lift or move up to 75 or 100 pounds.\

·        Positional demands: Frequent standing, walking, bending, stooping, kneeling, and crawling.

·        Agility: The ability to climb ladders, ascend/descend stairs, reach above shoulder level, and work in tight or confined spaces.

·        Physical dexterity: Manual and physical dexterity to operate hand tools, power tools, and heavy diagnostic equipment.

·        Location: Ability to manage work in a variety of location settings, indoors and outdoors, in a variety of weather conditions.