The AIM Center Inc. Business Unit Director / Recovery Coach Chattanooga, TN · Full time

The Unit Director will directly supervise all unit staff, holding them accountable for the quality, quantity, and timeliness of the work functions of the unit and the competency and proficiency of the required documentation. Ensuring the five elements of Social Practice are followed.




                                                                Job Description


JOB TITLE: Business Unit Director / Recovery Coach




REPORTS TO:                    Program Director


SUPERVISES:                     Unit Support Staff



PURPOSE OF THE POSITION: To perform those supervision and management functions necessary to the ongoing operation of the unit while carrying a caseload, working closely and collaboratively with members and staff. Creating hope, community, and social change while promoting recovery in the Clubhouse. All these things aid in enriching and celebrating the lives of people living with serious mental illness (SMI).


Here at the AIM Center, we envision an inclusive healthy community where all people living with SMI achieve their highest potential. We believe every person is capable of great things, deserves dignified and equitable treatment, and has the right to self-determination, opportunities, and a sense of belonging in a community.


The AIM Center, Inc. is an equal-opportunity employer


DUTIES AND RESPONSIBILITIES: The Unit Director will directly supervise all unit staff, holding them accountable for the quality, quantity, and timeliness of the work functions of the unit and the competency and proficiency of the required documentation. Ensuring the five elements of Social Practice are followed. The Unit Director may be called upon to work in conjunction with a variety of other senior staff, experienced members, and others to successfully fulfill the roles and functions of the job.

These responsibilities include, but are not limited to, the following areas: 


  • Provide supervision, support, and guidance of unit staff in their development and performance, as well as their participation in Clubhouse socials, events, Crabtree Farms, and employment dinners while adhering to the AIM Center’s administrative, fiscal, and personnel policies and procedures.
  • Maintain a member caseload as assigned by the Program Director.
  • Ensure all member documentation is completed accurately and with timeliness.
  • Completion of member service documentation including but not limited to; Assessments, Initial Individual Recovery Plans (IRPs), IRP Reviews, Daily Wellness Checks, Individual Notes, Group Notes, Member Summaries, Progress Notes, Continuity of Care, and Discharge Summaries.
  • Oversee the viability of daily unit functions. Ensuring the unit is meeting the needs of its members.
  • Foster a positive atmosphere and consistently evaluate the needs of the Clubhouse, and identify how those needs can be met through Work Ordered Day Activities.
  • Understanding and promoting Clubhouse philosophy and the International Standards for Clubhouses.
  • Responsible for training and evaluation of support staff.
  • Submit all leave requests, and purchase orders with receipts to the Program Director.
  • Periodically review all completion of service documentation required and completed by unit support staff.

·        Ability to provide open and honest feedback that promotes teamwork and personal growth when necessary, including following the disciplinary process guided by the Program Director.

·        Being a role model for members and staff through engagement and working side-by-side with members. Performing unit tasks, participating in activities, and identifying individual strengths and talents to formulate a tightly meshed and supportive community.

  • Ensure the daily coverage of reception duties including training.
  • Coordinate services with community partners, community resources, and programs.
  • Advocate for the protection of members’ rights and services

·        Ensure members have access to all necessary and desired opportunities up to and including assisting members with all aspects of community support services (including paid work, housing, and entitlements).

·        Functions as an AWARDS Trainer for both unit staff and members to fulfill the data entry responsibilities of the Business Unit.

  • Responsible for Member attendance data collection for the purpose of statistical reporting of Member attendance.
  • Oversee Reception Desk duties and facilitate Reception Desk training for members and staff.
  •  Ensure collection and data entry for attendance and reception desk data in AWARDS.
  • Manage correction of data entry and documentation conflicts.
  • Follow HIPAA and Protected Health Information (PHI) guidelines.
  • Manage the publication of the Clubhouse Newsletter.
  • Operate member financial services including maintenance of deposits, withdrawals, and reconciliation of accounts.
  • Order monthly supplies to stay within the budget.
  • Manage supply inventory and supply distribution.
  • Facilitate unit planning and scheduling to maintain adequate unit coverage and coverage in the Art Studio in the absence of the Visual Arts Coordinator.
  • Monitor and actively participate in unit tasks, activities, and employment services including job development, job referrals, job coaching, transportation, support services, and employment dinners.
  • Support and TE and manage Job Coach duties and assignments for members in transitional employment (TE) positions.
  • Provide support and assistance to other units, administration, and general clubhouse activities as needed.
  • Set project deadlines for support staff.
  • Supervise and actively participate in the unit outreach and reach-out efforts.
  • Develop and coordinate new unit projects to increase member involvement.
  • Assist with crisis prevention as needed.
  • Participation in Social, Holiday, and Event Coverage
  • Perform other duties as assigned.





·        Have a Bachelor’s Degree (Master’s Degree preferred) with at least three years of experience in mental health (Supervisory experience preferred).

  • Personal commitment to being a Continuous Learner, with a positive, compassionate, and engaging personality.

·        Be flexible, by demonstrating interchangeability with other staff on the unit, as well as throughout the Clubhouse, staying late or arriving early, if necessary, to fulfill unit or member needs.

·        Excellent organizational and communication skills that promote unity within the unit. Communicating clearly and concisely, both verbally and in writing.

·        Service-driven, utilizing a team approach, through building partnerships and alliances that start with the individuals and coalesce into stronger entities through a synergistic effect.

  • Have a personal vehicle with current automobile liability insurance.
  • Have a valid driver’s license and F endorsement (TN only).
  • Proficient in Microsoft Windows operating systems.
  • Proficient in MS Office (Word, Excel, Publisher, Outlook) skillsets.
  • ADOBE Premier experience preferred
  • Synthesize information, and consistently follow through on completion of tasks.
  • Exhibit professionalism and competence.
  • Be able to receive feedback and be willing to learn.
  • Provide adequate training and availability to new staff and members.


Physical Requirements:


“The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.”


·        Able to lift, carry, or otherwise move up to 30 pounds occasionally.

·        Continuously requires vision, hearing, twisting, and talking. Frequently requires

fine dexterity, standing, and sitting. Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, crouching, and climbing stairs.



Justice, Diversity, and Inclusion:


The AIM Center is committed to equitable practices, working intentionally, and promoting equity throughout the AIM Center as we live out our daily mission as a Clubhouse and part of a social justice movement. As an AIM Center employee, you must promote the implementation of anti-hate, anti-racist, anti-sexist, anti-LQBTQIA+, and anti-trans training and an inclusive supportive work environment. 


$38,500 - $38,500 per year